Pilates Studio Operations Lead

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system.

With locations in CA, OR, and WA. KLW is one of the largest and longest operating franchisees. The Club Pilates brand is well-established in 41 states and 3 countries, with over 650 studios currently in operation. Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

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Position Overview:

We are seeking a dynamic and organized Assistant General Manager to join our Pilates studio team. As the Assistant General Manager, you will play a vital role in supporting the General Manager (GM) in overseeing the day-to-day operations of the studio. Your primary responsibility will be to assist the GM in managing staff, ensuring excellent customer service, and maintaining a smooth and efficient studio environment.

Duties and Responsibilities

Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints

Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are meet through personal sales and training staff

Responsible for helping to build the studio community through organizing and executing events

Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling

Be the direct point of contact for all staff with General Manager is off

Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc)

Assist with retail displays, sales, and inventory

Responsible for posting social media stories

Maintain cleanliness and organization in the studio.

Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities

Any other tasks required to meet company goals

Skill Sets

Self-starter who also has a flexible schedule and strong work ethic

Highly energetic, positive and enthusiastic with strong interpersonal skills

Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.

Dependable and accountable with strong sense of urgency

The ability to resolve employee customer conflicts in a positive, professional and timely manner

Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner

Strong written and verbal skills

Comfortable with computers and effective at learning and using the necessary software products

COMPENSATION & PERKS:

· This position offers a competitive hourly wage and Commission paid on sales.

· Opportunity for growth within the studios including additional sales and management positions

Job Type: Full-time