Communications Sergeant

Dodge County Sheriff's Office
124 West Street
Juneau, WI 53039, USA

Hours: 6:00pm to 6:00am (12 hour shifts, 84 hours a pay period). This position has off every other Friday, Saturday and Sunday. Holidays and weekends required.

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

• Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to County residents and businesses.
• Directs employee work and assignments, trains, evaluates work, and provides feedback for performance evaluations.
• Coordinates and monitors work schedules for division staff. Assists in allocating personnel and reviewing communications coverage. Approves leave time and monitors training schedules. Monitors use of holiday, vacation and/or sick leave, and switching of shifts.
• Monitors training requirements of staff members for completion.
• Participates in the recruitment/promotional, discipline, internal investigations, and discharge processes as required.
• Ensures that policies, procedures, and employee training is in compliance with established mandates for all personnel within the areas of responsibility.
• Coordinates the Field Training Program for new hires.
• Analyzes data collected from call reviews, processes and evaluates the data, and makes recommendations to upper management regarding training issues and needs for improvement.
• Evaluates, recommends, and monitors policies and procedures necessary to maintain best practices, and ensures continual compliance.
• Ensures that policies, procedures and employee training is in compliance with established mandates for all personnel within the areas of responsibility.
• Maintains contact with other Public Safety Agencies to determine their needs of service and effectiveness of policy implementation.
• Addresses public needs in the absence of the Lieutenant. Reports complaints regarding the Communications Center to the Lieutenant.
• Provides technical consultation to staff/users; participates in ongoing information and training sessions with agencies.
• Conducts all duties of 911 Communications Officer.
• Other duties as assigned.

• Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
• Ability to learn other agencies working in conjunction with 911 system.
• Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
• Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.
• Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence;
  Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately…