Supervisor - Environmental Service

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X, You Tube and Instagram.

We have an exciting opportunity to join our team as a Supervisor - Environmental Service.

The Supervisor, Environmental Services, provides day-to-day operational leadership and direct supervision of Buildings & Grounds and Waste Management personnel supporting the Manhattan campus of NYU Langone Health.

The position is responsible for staffing, scheduling, employee performance, service quality, vendor performance, and continuity of essential services. Oversees contracted services to ensure compliance with established standards and contractual requirements, leads quality assurance activities, resolves operational issues, and coordinates seasonal and emergency operations, including severe weather response. Participates in a weekly on-call rotation to provide leadership and operational support during off-hours.

• Supervise Buildings & Grounds and Waste Management personnel, including staffing, scheduling, work assignments, attendance, payroll, training, coaching, performance management, and employee development. Establish clear expectations and hold staff accountable for performance and service standards.
• Oversee daily Environmental Services operations, ensuring consistent, high-quality cleaning and window-cleaning services in accordance with established standards, specifications, infection prevention requirements, and contractual obligations.
• Manage vendor accounts and contracted services, monitoring service quality, performance, responsiveness, and compliance. Conduct regular performance reviews, address deficiencies, and ensure timely corrective action.
• Maintain cleaning and window-cleaning specifications and conduct
  
  Quality Assurance inspections to evaluate performance, identify deficiencies, and implement corrective actions and continuous improvement initiatives.
• Build effective relationships with clients, vendors, and internal stakeholders.
  
  Respond to service concerns, coordinate special requests, and ensure timely and satisfactory resolution of issues.
• Review vendor invoices, resolve discrepancies, and process payments. Support the departments annual operating budget, inventory control, and management of departmental vehicles and equipment in accordance with applicable requirements.
• Plan and manage staffing and operational coverage, adjusting schedules, assignments, and resources to meet changing operational needs and maintain continuity of essential services.
• Participate in the development and implementation of programs, procedures, and operational initiatives. Respond to service requests through Maintenance Connection and coordinate timely resolution with staff and contractors.
• Lead operational response to emergencies and…