Studio Manager Studio Manager US · Nordstrom Saks

POSITION: Dual Site Studio Manager (full-time)
REPORTS TO: US District Manager
BASED AT: FACEGYM Saks & Nordstrom

FACEGYM is the world's first facial fitness studio, a unique concept that combines massage techniques with advanced skincare, tools and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our clients look and feel their best.

With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering an exciting new phase of international expansion. As we grow, we're strengthening the foundations that keep every studio operating to a world-class standard, and Tribeca is the next chapter.

Lead our FACEGYM studios at Saks & Nordstrom – FACEGYM is already bringing its signature facial fitness experience to clients at Saks Fifth Avenue and Nordstrom in New York, and we’re looking for an experienced Dual Site Studio Manager to lead both locations.

As a concession-style concept within two of the world’s most recognised department stores, this role offers a unique opportunity to lead FACEGYM across two prestigious retail environments. You’ll build strong, collaborative partnerships with store management and teams, working together to enhance the client experience, strengthen brand awareness and drive commercial success for both businesses.

You’ll inspire and develop a high-performing team, deliver exceptional client experiences, drive commercial performance and build strong relationships with our retail partners. From growing membership and client loyalty to creating exciting cross-brand opportunities and ensuring operational excellence, you’ll play a key role in the continued success of our New York business.

• Identify opportunities to collaborate with retail partners, from cross-promotional activity and client referrals to joint events and in-store activations that drive awareness, footfall and revenue.
• Build strong, collaborative relationships with Saks and Nordstrom management and store teams, acting as a key FACEGYM representative and working together to achieve shared commercial goals.

• Build FACEGYM’s presence within each department store, ensuring our brand is visible, our team is engaged with the wider store community and our offering complements the overall retail experience.

• Champion the membership program by promoting its benefits, encouraging sign-ups, and making sure every team member can speak to it confidently.
• Keep a sharp focus on client loyalty, occupancy and rebooking, inspiring the team to keep raising the bar on their own goals.
• Coach the team to strengthen client conversations at every stage of the workout, making the most of every opportunity to grow revenue.

• Ensure every workout is delivered to protocol, consistently, so clients get instant and long-term results they can see and feel.
• Confidently manage and resolve client complaints and challenges, in studio and over the phone.
• Keep building the team's knowledge of skincare, products and workouts so expertise shows in every interaction.

• Manage studio inventory so you're always stocked with the products and tools needed for the full range of workouts.
• Uphold health and safety guidelines, including the sterilization and storage of all equipment, and keep the studio and workstations clean and presentable.
• Stay proficient in the Zenoti system for accurate bookings, reporting and team usage, and operate point of sale systems, card machines and tills efficiently.
• Complete and check all required studio and team paperwork, uphold grooming and hygiene standards across the team, and support other locations where the…