Center Manager

Description

People One Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other;

care for our members.

The Center Manager is responsible for the overall daily operations of a designated cluster of primary care centers. This leadership role ensures the delivery of high-quality, patient-centered care by overseeing staffing, clinical workflows, compliance, and team engagement. The Center Manager serves as the key liaison between providers, Medical Assistants, and operational leadership to drive clinical efficiency, staff development, and a positive member experience.

This position provides supervision to others:
Yes

• Directly supervise the Team Lead Medical Assistant and all Medical Assistants within the assigned centers.
• Oversee the hiring, onboarding, and training of new Medical Assistants.
• Conduct regular 1:1 check-ins, performance feedback, and development conversations.

• Lead and manage the day-to-day operations across a designated group of centers.
• Ensure efficient and compliant execution of clinical workflows and protocols.
• Maintain standards for documentation, infection control, and inventory management.
• Monitor staffing levels and proactively manage schedule changes and coverage needs.
• Oversee time tracking, approve PTO, and manage attendance in accordance with company policy.
• Facilitate regular team huddles to ensure alignment, communication, and accountability.
• Support a culture of collaboration, continuous improvement, and member-first thinking.
• Support and execute initiatives that enhance the overall member (patient) experience.
• Monitor and act on member feedback or service recovery opportunities.
• Track and manage performance metrics (e.g., patient satisfaction, clinical quality, productivity).
• Ensure compliance with internal audits, regulatory requirements, and organizational standards.

• Serve as the primary point of contact for resolving provider or staff concerns within the centers.
• Partner with providers to ensure a supportive, team-based care environment.
• Collaborate closely with the Area Manager to monitor operational trends, address concerns, and implement strategic improvements.
• Share relevant data, updates, and reports to drive informed decision-making.

• Excellent communication, organizational, and problem-solving skills.
• Proficiency with scheduling systems, timekeeping platforms, and electronic health records (EHRs); experience with eClinical
  
  Works is a plus.
• Ability to coach, mentor, and develop clinical staff, foster a culture of accountability, and lead through change.
• Skilled in de-escalating conflicts and resolving interpersonal or operational issues between staff, providers, or patients in a professional and timely manner.
• Comfortable working in a fast-paced environment with frequent changes in priorities and staffing needs.
• Ability to assess and improve clinical and front office workflows to increase efficiency and ensure compliance with protocols and standards.
• Strong commitment to patient-centered care and the ability to model and reinforce service excellence among staff.
• Ability to balance multiple priorities across several centers, ensuring timely completion of operational and administrative tasks.
• Comfortable learning and implementing new tools, systems, and workflows, including virtual communication and telehealth…