Lease Administration Client Manager

Location: Melbourne

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The role:

JLL is seeking an experienced Lease Administration Client Manager to lead the delivery of exceptional lease administration services across a key account portfolio. This is a pivotal role requiring strong leadership, client relationship management, and technical expertise in lease administration and financial operations.

Reporting to the Director of Lease Administration, you will oversee day-to-day operations, manage client relationships, drive performance against KPIs, and mentor a team of Lease Administration professionals. Your ability to balance strategic thinking with hands-on execution will be critical to success.

Key Responsibilities:

Client Leadership:
Act as the primary point of contact for lease administration performance, ensuring all client KPIs are met and exceeded.

Service Delivery:
Oversee all base reporting, performance metrics, compliance requirements, and lease administration operations across the account.

Operational Excellence:
Ensure Lease Administration Operations Guides, Abstractions, and RACI documents are updated in line with JLL best practices and SOC1 compliance standards.

Financial Management:
Conduct rental and outgoings reconciliations, manage Accounts Payable vs. Accounts Receivable discrepancies, and support budgeting and forecasting activities.

Growth &

Innovation: Drive organic growth opportunities, develop robust strategies, and contribute to cross-selling initiatives.

Team Leadership:
Manage, mentor, and develop Lease Administration Senior Associates and Associates, ensuring high staff retention and performance.

Systems & Reporting:
Maintain data integrity, execute lease audits, manage document workflows, and respond to regional and global reporting requirements.

Stakeholder Engagement:
Build and maintain strong relationships with account directors, real estate directors, and key internal and external stakeholders.

What You’ll Bring :
University degree (Real Estate, Commerce, Finance, or Property Law) OR 3–5 years of relevant work experience.

At least 5 years of post-graduate corporate Real Estate experience, including proven business development results.

Relevant Lease Administration or Finance experience in a similar leadership role with experience leading teams.

Strong knowledge of lease administration, commercial contract interpretation, and Rent Roll reporting.

Proven ability to manage Accounts Payable vs. Accounts Receivable reconciliations and financial operations.

Exceptional relationship management and client service skills with a results-driven, 'Achiever' mindset.

Advanced proficiency in Microsoft Excel, property management systems, and data management software.

Innovative problem-solver with strong attention to detail and the ability to balance strategic thinking with operational execution.

Benefits Great employee discounts off fitness, wellbeing & other renowned bands

Private Health Insurance Discounts Active Social Club Employee assistant program Novated Lease for EV cars Paid time off for volunteer work Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices

Hybrid / flexible working

About us:

At JLL, we see a Brighter Way forward for our clients, our people, our…