Account Manager Lead - Corporate

About Eleven Labs

Eleven Labs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• Eleven Agents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• Eleven Creative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining Eleven Labs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development
  :
  Eleven Labs proactively supports professional development through an annual discretionary stipend.

• Social travel
  :
  We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working
  :
  If you're not located near one of our main hubs, we offer a monthly co-working stipend.

As the Corporate Account Manager Lead, you'll lead a team of Account Managers across our highest-velocity, highest-volume post-sales segment. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value across a large, fast-moving book of accounts.

This is a revenue-critical role at an inflection point:
Eleven Labs is scaling fast, and Corporate is where that scale shows up first - more accounts, more velocity, and less room for anything that doesn't repeat well. The decisions you make around segmentation, playbook design, and how AI agents and automation get embedded into everyday AM workflows will define how this motion performs as volume keeps growing. Making Eleven Agents the agent of choice across the Corporate portfolio is a core part of that expansion playbook.

You will:

• Lead, coach, and develop a high-performing Corporate Account Management team, owning team quota performance, retention, expansion, and cross-sell goals across a high-volume book of business.

• Drive revenue outcomes as a core mandate - building a team culture where expansions and cross-sells are owned with the same rigor as any quota-carrying sales function.

• Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption that hold up across hundreds of accounts, not just a handful.

• Embed AI agents and automation into AM workflows by default, so the team can manage growing volume without simply adding headcount.

• Champion AI fluency across the team: set expectations, build capability, and create an environment where every AM is actively experimenting with and adopting AI-powered approaches to their work.

• Set strategic direction for how the Corporate segment is structured and staffed as the business scales, partnering closely with Rev Ops, Comp/Finance, and CX…