Manager-Energy Assistance

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Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.

Review the position below and.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with a rank of E-5 or higher plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.

This position is responsible for the strategic leadership, development, and administration of energy assistance programs and Energy Share initiatives that support vulnerable customers across Dominion Energy service territories. The role provides leadership, oversight, and advocacy for customer assistance strategies, energy assistance program administration, community partnerships, and regulatory compliance activities to ensure customers have access to appropriate resources while balancing customer affordability, regulatory obligations, and company financial objectives.

Serves as an advocate within the community and across the Company to increase awareness, understanding, and effective use of available assistance programs, partnering with internal stakeholders to promote consistent messaging and broader organizational visibility.

• Leads a team of supervisors, analysts, and program managers responsible for energy assistance program delivery, agency relationships, and customer advocacy initiatives.
• Accountable for establishing program goals, managing budgets, developing policies and procedures, driving operational excellence, and ensuring consistent application of customer assistance guidelines across all customer service channels in DEV/NC.
• Directs outreach activities, internal and external stakeholder coordination, and training efforts for agencies and other business partners to support effective program delivery and customer education.
• Ensures compliance with applicable federal and state regulations, utility commission requirements, company policies, and internal controls related to customer assistance and customer protections.
• Reviews legislative and regulatory proposals and responds to interrogatories regarding customer assistance and affordability programs.
• Assesses business impacts and recommends strategic responses.
• Oversees Energy Share activities and related energy assistance programs, including oversight of program funding, agency partnerships, community engagement, performance measurement, regulatory reporting, and cross-functional initiatives designed to support low-income customers, seniors, veterans, individuals with disabilities, and other customers experiencing financial hardship.
• Maintains key relationships with local, state, and federal agencies, nonprofit organizations, community partners, and company stakeholders to advance customer assistance objectives and enhance community impact.
• Monitors key drivers and metrics such as outreach events, customer awareness, program participation, agency performance, and program effectiveness to inform strategy and continuous improvement.
• Provides business oversight and input for systems, tools, and reporting that support customer assistance operations.
• Connects customer assistance priorities to the broader Customer Experience organization by collaborating with…