Director, Operations - Specialty Care

Overview

Under general direction of the Senior Director, Operations
- Clinical Ops and Service Development, the Director of Operations - Specialty Care provides programmatic leadership, cross-functional coordination, and operational support for assigned specialty care services across Central Health, Comm Unity Care , partner-operated, and contracted delivery settings. This role combines operational responsibilities with strategic direction to support high quality,equitable specialty care for uninsured and underinsured residents of Travis County.

The Director is responsible for developing, implementing, optimizing, and stabilizing assigned specialty service lines within Central Health’s integrated delivery model to support efficient, patient-centered care. The role translates specialty care priorities into operational plans, standardized workflows, performance measures, and coordinated implementation across applicable delivery settings.

This position works closely with Comm Unity Care  and other delivery partners to support coordinated planning,communication, reporting, issue escalation, and shared performance expectations while operating within established partnership, operational, and governance structures.

The Director collaborates with internal leaders, external partners, and community stakeholders to advance specialtycare goals, support system integration efforts, improve access, strengthen quality, promote health equity, and improve patient outcomes.

Essential Functions:

Support and coordinate the development, implementation, stabilization, and performance monitoring of assigned specialty care service lines within established operational and governance structures.

Provide programmatic leadership across assigned Central Health-operated, Comm Unity Care -operated, partner operated,and contracted specialty care services by aligning service expectations, priorities, escalation pathways,reporting structures, and performance measures.

Guide complex specialty care programs, service-line initiatives, and cross-functional work streams to improve access, quality, operational performance, and alignment with organizational strategic objectives.

Collaborate with internal departments, Comm Unity Care , medical leadership, external partner organizations, andother delivery partners to identify interdependencies, clarify roles, and support coordinated specialty careworkstreams.

Develop and evaluate specialty program operating models, governance routines, communication pathways, and workflows that support consistent execution across applicable delivery settings.

Coordinate communication of specialty program priorities, implementation decisions, role expectations, and change impacts with assigned leaders and stakeholders across Central Health, Comm Unity Care , and partner delivery settings.

Support readiness for new, expanded, or transitioned specialty care programs, services, payor arrangements, and delivery models by coordinating operational planning, implementation requirements, documentation, workflows,reporting needs, and stakeholder alignment in accordance with applicable regulatory, contractual, accreditation,and organizational standards.

Identify program opportunities, risks, dependencies, and barriers; coordinate solutions, elevate decisions as appropriate, and support timely movement of specialty program work across departments, teams, and partner organizations.

Coordinate with Network Service Operations, Legal, Finance, and other responsible departments to support reviewof contracted specialty service performance, service levels, costs, operational issues, and escalation needs.

Coordinate with site, clinical, operational, access, and analytics leaders to identify, prioritize, and support specialty program improvements related to access, capacity, referral throughput, utilization, staffing assumptions, service readiness, and performance measures across Central Health, Comm Unity Care , partner-operated, and contracted delivery settings.

Maintain collaborative working relationships with leaders across Central Health, Comm Unity Care , contracted providers, and other delivery partners to support effective communication, shared accountability, and timely resolution of operational barriers.

Establish and maintain standardized specialty program reporting, dashboards, and review processes to communicate performance, outcomes, risks, and progress toward department and organizational objectives.

Support resource planning, budget monitoring, and…