Manager, Regional Operations

You’re more valuable than ever – And that’s just how we’ll make you feel.

The Manager, Regional Operations (ROM) is a dynamic and strategic leader responsible for overseeing the operational, financial, and clinical performance of multiple urgent care centers within a defined geographic region. This role ensures the delivery of high-quality patient care, exceptional service, and strong financial results through effective leadership, center management, and full P&L ownership. The ROM drives operational excellence by aligning center performance with organizational goals, fostering a culture of accountability, and leading cross-functional teams to achieve sustainable growth and efficiency.

A key focus of this role is leading large center staff teams ensuring high performance through coaching, development, and partnership with the People Team (HR).

Job Location :
St. Louis MO Region

Education Required:

Bachelor’s degree (i.e. Healthcare Administration, Business, or related field)

Licenses/Certifications

Required:

Valid state driver’s license; reliable transportation and ability to travel regularly across an assigned georgraphic portfolio of 30+ centers within the ST. Louis region.

Work Experience

Required:

3+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care. Proven track record of P&L ownership and driving financial performance. Experience leading large, cross-functional teams including clinical and administrative staff. Demonstrated success in performance management and employee development.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
Masters degree (i.e. Healthcare Administration, Business, or related field) 5+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care

• Strategic thinking:
  Strong business acumen and financial literacy.
• Leadership and Team-building skills:
  Has a focus on coaching and development.
• Agility & Adaptability:
  The ability to manage complexity and prioritize in a fast-paced environment.
• Strong communication and interpersonal skills.
• Industry Expertise:
  Proficiency in healthcare compliance, EMR systems, and operational reporting tools.
• Data-driven decision-making:
  Leverages data to make decisions, metrics and results driven, has a continuous improvement mindset.
• Collaborative Partner:
  Takes a team-based approach to working with HR, Talent Acquisition, and other corporate partners.
• Commitment to Values:
  Demonstrates integrity, accountability, and alignment with the Company’s mission

• P&L Ownership & Financial Performance
  Full accountability for the profit and loss of assigned centers, including budgeting, forecasting, and expense management.
  Achieve and exceed budget targets by optimizing staffing models, reducing operational expenses, and maximizing productivity.
  Monitor and manage overtime, payroll accuracy, and scheduling to ensure financial efficiency.
• Center Operations & Staffing
  Oversee daily operations across multiple centers, ensuring compliance with healthcare regulations and internal policies.
  Develop and maintain appropriate staffing levels for Medical Assistants, Radiologic Technologists, and other operational roles.
  Ensure accurate and timely payroll processing and scheduling across the region.
• People Leadership & Performance Management
  Lead and manage large teams of center staff (e.g. PCCs, MAs, RTs, and Team Leaders) across multiple centers, fostering a culture of accountability, engagement, and excellence.
  Conduct regular performance reviews, coaching conversations, and development planning in partnership with the People Team.
  Address performance issues…