Director, Operations Management, Management

Fox Trot Aviation Services is seeking a results-driven Director based in Dallas Fort Worth International Airport, to lead and scale multi-state operations across multiple airports and locations. The Director is a strategic, hands-on leader responsible for overseeing Regional Managers I and II, as well as General Managers, ensuring operational excellence, driving revenue growth, maintaining high safety and quality standards, and cultivating strong customer relationships.

This position plays a key leadership role in Fox Trot's growth strategy - bridging executive direction with regional execution, developing leadership talent, and ensuring each market consistently operates to Fox Trot's standards of safety, reliability, and quality
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The Director oversees the combination of Regional Manager I and Regional Manager II, General Manager III and General Manager IV's who have between 25-60+ location team members, service 2-4 service verticals of Private Aircraft Detailing, Commercial Aircraft Cleaning, Facility Cleaning and MRO Detailing generating $4M to $12M+ in revenue. General Manager I and General Manager II report directly to the GM III and GM IV.

• Provide strategic direction and operational oversight to Regional Managers I and II across assigned airports and markets.
• Translate company objectives into actionable regional goals and performance plans.
• Lead multi-location expansion initiatives, new business launches, and customer transitions.
• Partner with ownership and executive leadership to forecast, plan, and execute regional growth strategies.

• Champion a safety-first culture across all operations.
• Review safety audits, incident reports, and training compliance from all subordinate regions.
• Partner with the Safety and Training Department to implement proactive safety initiatives and ensure alignment with FAA, OSHA, and customer standards.
• Lead corrective action plans for any region showing safety or compliance gaps.

• Ensure consistent execution of Fox Trot standards in quality, service delivery, and efficiency across all assigned locations.
• Evaluate and optimize workforce planning, staffing levels, and scheduling processes.
• Oversee operational audits and ensure adherence to standardized policies, procedures, and checklists.
• Support Regional Managers in resolving complex operational issues and customer escalations.

• Own P&L accountability for the entire region - driving profitability, cost control, and margin improvement.
• Monitor regional budgets, labor data, and financial performance metrics; develop action plans to address variances.
• Support and evaluate new revenue opportunities, contract renewals, and pricing strategies.
• Ensure regional forecasting accuracy and alignment with corporate financial goals.

• Build and sustain relationships with key customers.
• Attend customer meetings and business reviews, ensuring Fox Trot's performance meets or exceeds contractual commitments.
• Act as an escalation point for major service or quality concerns and ensure prompt resolution.
• Identify growth opportunities with existing clients and collaborate on new market opportunities.

• Coach, mentor, and evaluate Regional Managers and their direct reports to develop strong leadership pipelines.
• Create succession plans and leadership development tracks within the region.
• Foster accountability and alignment through performance management, quarterly reviews, and KPI-based incentives.
• Ensure company culture, values, and expectations are consistently communicated and upheld.
• Partner with Safety, Training, HR, and Procurement to align resources, improve processes, and elevate regional performance.
• Collaborate with Scheduling, Payroll, and Finance teams to streamline administrative accuracy.
• Participate in executive strategy sessions, quarterly planning meetings, and company-wide leadership initiatives.

• Safety Performance: Zero major safety violations; full compliance with training and audit standards.
• Operational Consistency: 100% checklist and audit compliance across all regions.
• Financial Performance: Meet or exceed defined revenue, margin, and cash flow targets.
• Customer Retention: Maintain 95%+ customer satisfaction and retention rates.
• Staffing Stability: Achieve targeted staffing minimums and reduce turnover across…