Program Manager- Supported Living Job Northern Kentucky USA,Management

Description

JOB TITLE: Program Manager – Supported Living

DEPARTMENT: Community Living

SUPERVISOR'S

TITLE:

Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals – Supported Living and Home Leaders – Supported Living

JOB STATUS: Full-Time, Non-Exempt

SCHEDULE: Monday–Friday, 8:00am–4:30pm, plus 24/7 on-call

Summary:

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Key Responsibilities:

Staff Leadership & Supervision

Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders
Assist in staff recruitment, hiring, onboarding, training, and performance management
Provide ongoing feedback, conduct evaluations, and address performance concerns
Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight

Oversee implementation and effectiveness of Individual Support Plans (ISPs)
Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
Ensure services are person-centered and promote independence and self-advocacy
Maintain regular communication with individuals served, families, and providers
Conduct weekly home visits to monitor service quality, staff performance, and compliance
Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management

Review and approve staff schedules to ensure appropriate coverage and compliance
Maintain oversight of staffing patterns and operational needs across assigned homes
Participate in on-call rotation and provide 24/7 support as required
Work flexible hours, including direct service shifts during staffing needs or crises

Documentation & Administrative Duties

Ensure accurate and timely completion of all required documentation
Complete administrative tasks such as billing, timesheets, and mileage reports

Qualifications & Skills:

Strong leadership, supervision, and team development skills
Excellent communication (written, verbal, and electronic)
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision‑making abilities
Demonstrated empathy and commitment to person‑centered services

Physical & Work Requirements:

Ability to work a flexible schedule, including evenings, weekends, and on‑call responsibilities
Ability to work in multiple home settings as needed
Ability to provide direct care support when required (including personal care tasks)
Ability to lift, push, or pull up to 40 lbs
Frequent standing, walking, and travel between service locations
Valid driver’s license, reliable transportation, and proof of insurance

Certifications & Training Requirements:

CPR, First Aid, and Bloodborne Pathogens certification
Certified Restraint Training
Core A & B certification
Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

Additional Information:

For more information, please reach out to Brian James at bjames

Rauch is a Drug‑Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.