Clinical Training Manager

General

Summary:

The Clinical Training Manager oversees the Clinical Training Department and works collaboratively with medical and behavioral health leadership, member services, site operations (outpatient, foster care, residential, housing, etc.), compliance, billing, IT/IS teams, and training functions to strengthen system alignment and reduce unnecessary process variability. This role supports Clinical Training by improving clinical and operational readiness, improving staff retention, empowering staff through training and tools, and coordinating cross-functional efforts that improve access, continuity, and care delivery outcomes.

The Clinical Training Manager reports directly to the Executive Vice President of Clinical Integration and supports, as directed, the implementation, optimization, and standardization of integrated clinical workflows across integrated service lines. This position focuses on translating clinical and operational problems, as identified by leadership, into structured, repeatable processes (e.g., training content, documented workflows, tracking systems, and platform tools) that support consistent and high-quality practices across sites and programs.

• Partners with the EVP of Clinical Integration, Senior Director of Integrated Health Operations, clinical leaders, and operational stakeholders to support alignment between medical, behavioral health, and psychiatric service delivery functions.
• Collaborates with programs and support the development of solutions to clinical & operational breakdowns affecting member care and translates them into standardized workflows, tools, and processes that can be implemented across relevant target groups.
• Participates in cross-functional problem-solving across departments such as clinical, medical, billing/claims, compliance, IS, and training to ensure integration work is durable.

• Builds repeatable documentation and media (videos, animations, etc.) such as workflow guides, decision trees, and “process on paper” tools to reduce variability and improve consistency.
• Supports the development of formal workflow-based training plans and standardized role expectations where workflows need to be prioritized.

• In conjunction with HR and program leadership develops training plans and structured learning pathways based on contractual requirements, compliance expectations, and role-specific workflows and cross-functional needs.
• Partners with IS, compliance staff, and program leadership to implement training structures in learning platforms (e.g., Relias) that reduce manual work and improve tracking.
• In conjunction with HR and leadership creates or enhance training workflows that support staff onboarding, development, and sustained competency, including annual refreshers and/or role-based enhancements.

• Supports training and workflow development for staff that drive clinical access and continuity.
• Collaborates with medical leadership, clinical operations teams (foster care, residential, outpatient, housing, educational), and member services to improve practice consistency, reduce operational friction, and support teams through structured resources and training plans.
• Develops or enhances tracking systems that support operational compliance, readiness, and program execution, including training completion tracking and site readiness reporting.
• Collaborates with HR and Leadership in providing guidance and informal training to leaders on tools and systems that improve tracking and workflow automation.

• Works with Human…