Supervisor, Client Operations El Segundo, CA

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
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Sound interesting? Read on for more details!

The Supervisor, Client Operations (Authorizations Lifecycle) oversees the daily execution of authorization intake and accuracy for a team of coordinators and specialists. This role ensures authorizations entering Salesforce—whether manually entered or received through automated processes—are accurate, timely, and verified before moving downstream to billing.

The Supervisor manages daily team priorities, serves as the front-line quality gate for authorization accuracy, executes established audit processes, and coaches the team to maintain consistent quality and turnaround standards.

• Supervise a team of authorization coordinators and specialists, assigning workloads, setting priorities, monitoring throughput, and ensuring established turnaround times and service levels are met.
• Oversee front-line quality control for authorization intake, reviewing entries for accuracy and resolving discrepancies involving hours, service codes, units, caps, and backdated authorizations.
• Conduct regular audits of manual and automated authorization entries, document findings, identify recurring error patterns, and drive appropriate corrections and coaching.
• Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding, reinforcing the impact of authorization accuracy on billing and downstream processes.
• Maintain dashboards and trackers for authorization accuracy, turnaround time, missed entries, workload, and audit findings, escalating trends or risks requiring Sr. Manager intervention.

This is a hybrid position, coming into the El Segundo office up to 3x per week.

Business hours are 8:0 0 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• 3+ years of experience in authorization processing, utilization management, or related healthcare operations.
• 1+ year of people leadership or team lead experience.
• Bachelor’s degree or equivalent practical experience.
• Experience with authorization entry, verification, or auditing in a high-volume environment preferred.
• Experience with Regional Center funding, home care, healthcare services, managed care, or other payor-facing operations preferred.

• Authorization processing, verification, and quality control
• Audit execution and continuous improvement
• Team leadership, coaching, and workload management
• Reporting, tracking, and strong Excel skills
• Salesforce and authorization-related systems…