Manager, Program Mgmt. E-Commerce Planning, Whole Foods Market E-Commerce

Job :  |  Services LLC

We are looking for an experienced people leader to own a consolidated function that unifies short-term, mid-term, and long-term planning for our E-Commerce business. This leader will own the end-to-end planning discipline that spans Sales & Operations Planning (S&OP), metro optimization, and the real estate pipeline, building a single, forward-looking planning engine that carries the business into Q4 and beyond.

This is a high-visibility role that sits at the intersection of Strategy, Operations, Finance, and Technology. You will manage a team of program managers and planners, set the strategic planning agenda, and be the single-threaded leader accountable for the accuracy, cadence, and outcomes of E-Commerce planning. We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results through the team they lead.

• Lead, hire, coach, and develop a team of planning program managers and analysts; set clear goals, manage performance, and grow talent across all three planning horizons.
• Serve as the single-threaded leader for E-Commerce Planning, owning the integrated planning cadence (weekly S&OP, W /M /Q , and OP1/OP2 annual planning).
• Own short-term S&OP: demand and capacity planning, forecast accuracy, and the weekly operating rhythm that drives near-term operational execution.
• Direct mid-term metro optimization: network and metro-level capacity, staffing, and service-type planning across the 3–12 month horizon.
• Steward the long-term real estate and capacity pipeline, partnering with Operations and Real Estate to align the network with multi-year growth priorities.
• Partner cross-functionally with Operations, Merchandising, Finance, and Technology to define planning strategy, resolve trade-offs, and drive alignment on complex, ambiguous problems.
• Build and continuously improve planning processes, tools, and mechanisms; identify opportunities to streamline, automate, and raise the bar on planning rigor and accuracy.
• Translate planning insights into recommendations for senior leadership; sharpen the organization’s focus on customer experience, subscriptions growth, and disciplined forward-looking planning.

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 2+ years of team management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Bachelor's degree
• Experience building and managing financial models for business forecasting and problem solving, or experience in forecasting, budgeting, variance analysis, and interpreting financial results across multiple business areas
• Experience working in a fast-paced and ambiguous environment, or experience delivering results for large, cross-functional initiatives/projects

• Experience managing, analyzing and communicating results to senior leadership
• MBA
• E-Commerce, grocery, retail, or last-mile/logistics domain experience.
• Advanced analytical skills with a track record of interpreting trends and data to make informed projections and decisions.
• Excellent written and verbal communication skills, including the ability to influence senior leadership.
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

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