Director of Operations

The Director of Operations - Community Care Campus Sacramento is the senior operational leader responsible for the overall performance, infrastructure, facility management, and continued growth of WPCC's Sacramento operation. Reporting directly to the Executive Director, this position oversees a large multidisciplinary environment that includes facility operations, medical and clinical support operations, program operations, administrative functions, environmental and janitorial services, safety and stabilization services, transportation and logistics, and other operational support teams.

The Director ensures that departments operate as an integrated system and that the Sacramento campus remains safe, efficient, compliant, well staffed, and positioned for continued growth. This leader translates organizational strategy into operating plans, develops managers and supervisors, establishes accountability, strengthens systems and infrastructure, and works closely with Clinical Leadership, Human Resources, Finance, Training, Compliance, and Executive Leadership.

• Provide senior-level leadership and operational direction for the Community Care Campus Sacramento, translating executive strategy into measurable operational priorities, workflows, staffing plans, and accountability structures.
• Maintain executive operational responsibility for the management, performance, infrastructure, and continued development of the Sacramento facility.
• Develop and implement short- and long-term operational strategies that support increased client capacity, service expansion, quality, safety, and organizational sustainability.
• Oversee multidisciplinary operational functions including facilities, medical and clinical support operations, program operations, administrative staff, environmental/janitorial services, safety and stabilization, transportation/logistics, inventory, equipment, supplies, and vendor relationships.
• Ensure departments operate cohesively rather than as independent silos by establishing clear ownership, communication channels, escalation pathways, and cross-functional workflows.
• Oversee facility maintenance, repairs, inspections, preventive maintenance, building systems, utilities, equipment, access controls, janitorial/environmental services, sanitation standards, and facility-related vendors.
• Evaluate facility infrastructure and operational capacity as client census, staffing, and service demands increase; identify space, equipment, technology, transportation, supply, and staffing requirements needed to support growth.
• Lead operational planning and execution for facility improvements, renovations, expansions, increased program capacity, and other Sacramento growth initiatives.
• Partner with the WPCC Finance team and Executive Director on the Sacramento facility's annual operating budget; monitor staffing costs, overtime, vendor expenses, facility costs, supplies, equipment, and other operational expenditures.
• Provide leadership to operations managers, program managers, supervisors, facilities leaders, administrative leaders, and other operational personnel; establish clear authority, responsibilities, performance expectations, and escalation pathways.
• Coach and develop managers and supervisors into strong, independent leaders and establish regular leadership meetings, operational huddles, supervision check-ins, performance reviews, and accountability systems.
• Partner with Human Resources and Talent Acquisition to forecast workforce needs, recruit qualified employees, maintain appropriate staffing levels, and participate in final staffing decisions for key operational and leadership positions.
• Review staffing models, scheduling practices, overtime, coverage, productivity, and workforce utilization; address performance concerns in partnership with Human Resources.
• Partner closely with the Clinical Director and medical leadership to ensure facilities, staffing, supplies, equipment, scheduling, transportation, administrative processes, and support services effectively support safe medical and behavioral healthcare delivery.
• Maintain appropriate separation between operational authority and licensed clinical decision-making while ensuring strong collaboration among operations, medical, behavioral health, case management, and client-support teams.
• Develop and monitor operational KPIs/OKRs and performance dashboards for staffing, scheduling, client census, bed utilization, facility performance, incidents, overtime, productivity,…