Strategic Partnerships Director at CareMessage

Care Message is a social enterprise and the largest patient engagement platform for low-income populations in the United States. We deliver personalized health education and care coordination through text messaging — reaching patients where they already are, in the language they speak, at the moments that matter most. Unlike technology built for large health systems and adapted down, Care Message is designed from the ground up for organizations serving low-income, historically marginalized communities.

Many of us have had the experience of doing good work or building great products, but wondering if it is truly making an impact. At Care Message, our mission is clear: improve health equity for low-income populations across the United States. Every role here connects directly to that purpose. We care deeply about the communities we serve, and we also hold a high standard for performance, collaboration, and integrity.

Our ideal team members:

• Deliver meaningful, measurable results

• Invest in their teammates and build trust

• Seek feedback and continually grow

• Stay steady and solutions-oriented in ambiguity

• Lead with integrity and responsibility

• Communicate with clarity and empathy

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Care Message is hiring a Strategic Partnerships Director to build the partnership operating layer that helps our Growth team scale revenue, reach, and patient impact through a disciplined, measurable, and mission-aligned ecosystem strategy. The ideal candidate for this role is one that is not only motivated by driving ARR, but sees equal value in what partnerships translate into in terms of patient impact.

This will be a highly cross-functional individual contributor role that needs to help the organization achieve revenue targets through partnerships.

As a social enterprise and patient engagement platform designed for low-income, historically marginalized communities, Care Message grows by helping safety-net organizations engage patients, increase access to care, improve clinical outcomes, and address social drivers of health. This role will translate that mission into a clearer partnership system that supports our current FQHC business, partner-led market expansion through Tribal Health and other organizations, and mission-aligned organization acquisition through Free & Charitable Clinic Associations.

This is an L4 individual contributor role with broad cross-departmental ownership. The Strategic Partnerships Director will not manage direct reports at this stage; instead, they will orchestrate partnership execution across Growth, Product, Customer Experience, Professional Services, Finance, Legal, Compliance, Marketing, and Strategy so that partnerships move from relationship activity into measurable revenue, market access, operating discipline, and patient impact.

This role will own partner-driven and partner-influenced ARR outcomes, build the systems needed to make partner contribution visible and accountable, and support Care Message’s work to drive impact in key regions like Texas and other ecosystem-based growth opportunities. Success in this role means creating joint value: measurable growth for Care Message, clear value for the partner, and meaningful access, engagement, workflow, or outcome improvement for the safety-net organizations and patients we serve.

• Own the partnership operating plan for Care Message’s partnership growth work, including partner-driven ARR, partner-influenced ARR, partner-generated sales-accepted pipeline, attribution rules, partner portfolio priorities, and patient-impact…