Service Manager

Job Location (Short):
Laurel, Delaware, USA, 19956

Onsite or Remote:

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers , visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials .

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Lead the service department to ensure maximum profit and customer satisfaction. Manage the department to achieve operation goals. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment.
This position is based out of our Laurel, DE location.

• Ensure the safety of the employee and work environment.
• Develop and execute plans to achieve department goals for quality and efficiency.
• Manage accounts receivables as defined in business plan as well as manage the service department tooperatewithin the guidelines set by our policies and procedure.
• Lead daily operations of the service department, including scheduling, workflow management, technician development, monitoring KPIs, etc.
• Train, mentor, and evaluate technicians to build a high-performing service team.
• Work with factory representatives to ensurewarrantyfactory campaigns are completed.
• Manages work orders and oversees the ordering of necessary parts and materials, and provides all pertinent information for closing of work orders and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment and Branch.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines.
• Other duties as assigned.

• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
• High school degree & some college preferred.
• Construction equipment and industry knowledge.
• Some excavating and grading knowledge.
• Knowledge of software and technology applications preferred.

At Komatsu, your base pay is one part of your total compensation package. This role pays $90,. The actual offer will consider a wide range of factors, including experience and location.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

At Komatsu,…