Manager, SDR

At ICIMS, we believe the right people can transform a business. As our Sales Development team scales, we're looking for a Manager, Sales Development to build, lead, and grow the next generation of top-performing SDRs. You'll split your time between two critical functions: directly managing a group of SDRs — owning their day-to-day performance, pipeline quality, and development — and serving as a hands-on coach and resource to the broader SDR organization.

You'll also play a key role in shaping the team itself, partnering closely with Talent Acquisition and Sales leadership on recruiting, hiring, and onboarding the SDRs who will drive our next stage of growth. This is a high-visibility role for someone who loves building people as much as building pipeline — someone who can move fluidly between reviewing a call recording, coaching an objection-handling moment, auditing whether an opportunity meets our qualification bar, and sitting in on a candidate interview.

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage.

For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

• Directly manage a team of SDRs, owning their day-to-day supervision, activity, and performance against pipeline and productivity targets
• Conduct regular 1:1s, performance reviews, and career development conversations with direct reports
• Monitor and audit opportunities created by the team to ensure they meet our defined criteria for a qualified opportunity before being passed to Account Executives
• Track key SDR metrics (activity, conversion, meeting-to-opportunity rates) and use data to identify coaching opportunities and process improvements

• Serve as a go-to coach and resource for the full SDR team — not just your direct reports — on call strategy, conversation structure, and objection handling
• Listen to and review calls (live and recorded) to provide targeted, actionable feedback
• Partner with Sales Enablement to reinforce and evolve messaging, talk tracks, and prospecting methodology
• Run or support ongoing training sessions, role-plays, and skill-building workshops for the broader team

• Partner with Talent Acquisition to source, screen, and interview SDR candidates
• Help design and continuously improve the SDR onboarding and ramp program
• Ensure new hires are set up for early success through structured training, shadowing, and milestone check-ins during ramp

• Partner with Sales, Marketing, and Sales Operations to align on target accounts, lead flow, and qualification criteria
• Provide regular reporting and insights to Sales leadership on team performance, pipeline health, and coaching outcomes

• 5+ years of…