Branch Manager

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well‑being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Branch Manager

SUPERVISOR: Chief Operations Officer

HOURS PER WEEK: 40/Exempt

DEPARTMENT: Administration

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Responsible for planning, directing, coordination and controlling all operations and activities of the Branch within the scope of the policies and procedures for The Portland Clinic (TPC).

DUTIES AND RESPONSIBILITIES: (
* ESSENTIAL FUNCTIONS)
1. Act as a liaison between Administration and the branch, timely sharing relevant information from various meetings.
* 2. Oversee management and daily operations for physicians, providers, and employees.
3. Oversee and manage specialty service lines throughout The Portland Clinic. Report out to COO on trends of the dept on a monthly basis. Including but not limited to referral patterns, access, equipment, volumes, work queue status, identify areas of workflow throughout and opportunities for continued growth.
4. Form a dyad partnership with Nursing Supervisor. Listen, problem solve, be responsive and coach on site employees. Engage in regular communication with Chief Operations Officer.
5. Work with physicians and staff to continually promote quality patient care & experience, employee morale and workflows that may be replicated across sites to gain efficiencies and reduce errors.
* 6. Maintain working knowledge of current clinic and branch policies and procedures. Keep downtime manuals up to date and continuously re-train and inform staff of these procedures. Point person for service disruption coordination and communication within the branch and larger organization.
7. Provide time sensitive information via daily huddles to the Branch physicians, providers, and staff.
* 8. Conduct regularly scheduled provider meetings. Conduct regularly scheduled service line meetings. Include CMO and COO as applicable.
9. Partner with all Managers/Supervisors/Leads who have staff at your location to provide real time and evaluative feedback and to resolve any issues or concerns.
* 10. Responsible for building, maintaining, and monitoring physician schedules to provide adequate coverage at the Branch.
* 11. Responsible to ensure building is open for business and securely closed after hours. Responsible for building security as it relates to HIPAA and staff safety.
12. Participate in interview process for potential Branch employees, providers, and leadership as requested.
13. Responsible for accountability for all Branch operations, including but not limited to the coordination of equipment purchasing, capital budget requests, supplies, , and services.
* 14. Responsible for annual operational budget preparation and monthly review.
* 15. Responsible for annual personnel budget preparation and review of any new/changes to FTE requests
* 16. Attend professional meetings and seminars to enhance management.
17. Maintain regular communication with all departments and leadership regarding relevant information, advice, and assistance to manage a successful Branch.
* 18. Responsible for being first point of contract for provider/physicians issues and concerns. Work in collaboration with provider/physician to resolve and/or elevate to CMO for further assistance.
19. Partner with The Clinic’s Patient Care Advocate to respond to patient concerns.…