Program Manager - Mobile Response Stabilization Services

Schedule:
Monday
- Friday (8 hour shifts) or Tuesday
- Friday (10 hour shifts)

Primary Office Locations:
6200 N Hiawatha Ave. Chicago IL 60646 &
8541 S State St. Chicago IL 60619

Job Summary

The Program Manager (590) provides programmatic oversight, quality assurance, and operational leadership for crisis services funded through the IDHS DBHR 590 grant stream. This role is responsible for ensuring that 590-funded programming meets all regulatory, contractual, and accreditation requirements while achieving program outcomes aligned with Trilogy's strategic priorities. The Program Manager (590) leads community collaboration efforts, monitors operational performance, and contributes to the sustainability and growth of the crisis program.

Primary Role During a Crisis Response

The Program Manager (590) holds primary responsibility for the day-to-day administration, compliance monitoring, and performance oversight of 590-funded crisis services. This role operates in close coordination with the 591 Program Manager, crisis team leadership, and organizational leadership to ensure integrated, high-quality crisis programming across all designated service areas.

Core Responsibilities

• Program Oversight and Operations
  • Oversee the day-to-day operations of 590-funded crisis services across designated service areas.
  • Facilitate Monthly Crisis Program Meetings in accordance with program requirements.
  • Monitor 590 operational performance and ensure program activities align with grant requirements and organizational expectations.
  • Coordinate CESSA implementation activities and serve as a point of contact for CESSA-related compliance and collaboration.
  • Prepare and submit quarterly reports in accordance with IDHS DBHR requirements.
  • Identify operational gaps or concerns and develop corrective action plans as needed.
• Quality Assurance and Compliance
  • Lead quality assurance activities for 590-funded programming, including program audits, documentation reviews, and performance monitoring.
  • Review outcome metrics and program data to assess performance and identify areas for improvement.
  • Develop and implement corrective action plans in response to compliance findings or performance gaps.
  • Ensure compliance with all IDHS, DBHR, CESSA, CARF, CCBHC, HFS, and organizational requirements.
  • Participate in external audits, site reviews, and accreditation activities as required.
• Community Partnerships and System Collaboration
  • Cultivate and maintain relationships with community partners, referral sources, law enforcement, hospitals, schools, and other stakeholders.
  • Represent Trilogy and the Crisis Program in community meetings, coalitions, task forces, and collaborative bodies.
  • Support system-level coordination with CESSA partners and other crisis system stakeholders.
  • Identify opportunities for program growth, partnership expansion, and community impact.
  • Facilitate problem-solving with community partners around service gaps, access barriers, and coordination challenges.
• Workforce Development and Staff Support
  • Support onboarding, training, mentoring, and workforce development activities for crisis program staff.
  • Identify workforce development needs and collaborate with Team Leaders to address gaps.
  • Contribute to a culture of professional accountability, learning, and continuous improvement.
  • Model organizational values and professional conduct in all internal and external interactions.
• Documentation and Compliance
  • Complete all required programmatic documentation, reports, and records within established timelines.
  • Maintain all required clinical credentials and licensure.
  • Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
  • Participate in leadership meetings, strategic planning activities, and organizational quality…