Clinic Operations Manager - Sharpstown

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Join our family as a Operations Manager and help create a smooth, welcoming, and effective care experience for patients and the teams who support them. In this meaningful role, you will provide operational support for assigned areas while guiding support staff, strengthening patient access, supporting provider scheduling, and helping clinic workflows run more efficiently.

Your work will bring together clinic, site, service line, and organizational leadership. By listening to feedback, sharing ideas, and turning operational insight into practical improvements, you will help community healthcare teams deliver high-quality care and make a lasting difference for the people they serve.

• Make a difference in community healthcare by helping patients access care more efficiently.
• Support provider schedules, staff workflows, and daily clinic operations that are essential to the healthcare ecosystem.
• Build collaborative relationships with support staff, providers, leadership, Business Intelligence, community partners, and other collaborators.
• Use operational metrics to recognize successful performance, identify trends, and uncover opportunities for improvement.
• Contribute to service line performance improvement projects and strategic plans that advance clinic operations.
• Grow your leadership experience through staff supervision, coaching, training, hiring, performance management, and cross-functional collaboration.

You will have the opportunity to make a personal impact through thoughtful leadership and hands-on operational support. As you become an EPIC and EHRS super-user, support staff development, and help teams refine their workflows, you will help create an environment where patients and colleagues can thrive.

• Lead with mentorship, feedback, and collaboration.
• Help strengthen access, scheduling, reporting, and service delivery across locations of care.
• Participate in monthly leadership meetings and strategic planning.
• Continue developing your operational and people-leadership skills in a mission-driven healthcare setting.

• Directly supervise support staff to ensure that department policies are being followed.
• Handle all work schedule matters for support staff, including paid time off (PTO) and unpaid leave, and enforce the Legacy attendance policy.
• Provide direct coverage for support staff as needed.
• Provide EPIC support and ongoing training for support staff by becoming an EPIC and EHRS super-user.
• Actively promote feedback and collaboration with all staff to identify ways of enhancing services.
• Encourage peers, providers, and staff to participate as appropriate.
• Participate in interviewing, hiring, and evaluating prospective staff members.
• Perform performance reviews and coaching/disciplinary action for direct reports.
• Track key performance indicators on a monthly, quarterly, and annual basis to identify trends, recognize successful performance by staff members, and uncover problem areas in the clinic/site.
• Collaborate with team members and Business Intelligence to develop and maintain reports specific to service lines.
• Assist with issues related to patient access, including coordinating the management of wait lists.
• As needed, coordinate management of…