Supported Living Program Manager Care Ops

Description

JOB TITLE: Program Manager – Supported Living

DEPARTMENT: Community Living

SUPERVISOR'S TITLE: Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals – Supported Living and Home Leaders – Supported Living

JOB STATUS: Full-Time, Non-Exempt

SCHEDULE: Monday–Friday, 8:00am–4:30pm, plus 24/7 on-call

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Staff Leadership & Supervision

• Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders

• Assist in staff recruitment, hiring, onboarding, training, and performance management

• Provide ongoing feedback, conduct evaluations, and address performance concerns

• Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight

• Oversee implementation and effectiveness of Individual Support Plans (ISPs)

• Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team

• Ensure services are person-centered and promote independence and self-advocacy

• Maintain regular communication with individuals served, families, and providers

• Conduct weekly home visits to monitor service quality, staff performance, and compliance

• Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management

• Review and approve staff schedules to ensure appropriate coverage and compliance

• Maintain oversight of staffing patterns and operational needs across assigned homes

• Participate in on-call rotation and provide 24/7 support as required

• Work flexible hours, including direct service shifts during staffing needs or crises

Documentation & Administrative Duties

• Ensure accurate and timely completion of all required documentation

• Complete administrative tasks such as billing, timesheets, and mileage reports

• Strong leadership, supervision, and team development skills

• Excellent communication (written, verbal, and electronic)

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and decision-making abilities

• Demonstrated empathy and commitment to person-centered services

• Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities

• Ability to work in multiple home settings as needed

• Ability to provide direct care support when required (including personal care tasks)

• Ability to lift, push, or pull up to 40 lbs

• Frequent standing, walking, and travel between service locations

• Valid driver’s license, reliable transportation, and proof of insurance

Certifications & Training Requirements:

• CPR, First Aid, and Bloodborne Pathogens certification

• Certified Restraint Training

• Core A & B certification

• Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

Additional Information:

For more information, please reach out to Brian James at bjames

Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.

Posted: 9/21/26

Requirements

Education/Experience Requirements:

Bachelor degree or 3 years' experience in providing direct service to people with developmental disabilities. Supervisory experience helpful.