Advertising Operations Supervisor

NCM Corporate Office
Centennial, CO , USA

ABOUT NCM:

We are the country’s largest, most innovative cinema advertising platform whose mission is to unite brands with our young, diverse audience through the power of movies and pop culture. Hundreds of millions of moviegoers watch The Noovie Showeach year, which airs in movie theaters nationwide prior to the trailers and feature film. NCM offers advertisers incredible reach with unrivaled engagement, making cinema a premium destination for advertisers.

We’re a dynamic, fast-moving company focused on enhancing the movie going experience while developing creative ways for brands to connect with our hard-to-reach audience.

We’re committed to diversity, inclusion, and belonging, and strive to create a culture that leans into innovation, collaboration, accountability, honor, and perseverance. We’re obsessed with the movies, client solutions, and having fun while we work. If that sounds like a great sequel to your career’s story, check us out at

POSITION SUMMARY:

The Advertising Operations Supervisor is responsible for overseeing the day-to-day execution and quality assurance of Advertising Operations while supporting and developing the Campaign Management team. This role serves as a key point of leadership between Campaign Managers, internal departments, clients, and agencies to ensure advertising campaigns are launched, managed, and reported accurately and efficiently.

The Advertising Operations Supervisor provides guidance, training and support to Campaign Managers, helps establish priorities and workflows, monitors campaign deliverables, and serves as an escalation point for complex issues. The role requires strong organizational, communication, analytical, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

KEY RESPONSIBILITIES:

• Provide day-to-day direction, support, and guidance to Campaign Managers and team members.
• Help establish priorities, manage workloads, and ensure campaigns and projects remain on schedule.
• Review work for accuracy, completeness, and adherence to established processes and standards.
• Identify training needs and opportunities for process improvement.
• Serve as an escalation point for campaign, client, and operational issues
• Foster a collaborative, customer-focused team environment.

Client & Agency Support

• Support Campaign Managers in building and maintaining strong client and agency relationships.
• Oversee client communications, including campaign updates, performance discussions, issue resolution, and follow-up.
• Help ensure client questions and requests are addressed promptly and professionally.
• Escalate complex client concerns when appropriate and coordinate internal resources to reach resolution.

Cross-Functional Collaboration & Guidance

• Partner with Sales, Planning, Inventory, Finance, and other internal teams to support successful campaign execution.
• Ensure communication between departments regarding campaign requirements and client expectations are understood and met.
• Work collaboratively across teams to identify and resolve operational challenges.
• Support cross-department initiatives and projects as assigned.

Reporting, Analytics & Quality Assurance

• Oversee campaign reporting and ensure reports are accurate, timely.
• Review performance data and help identify trends, issues, and opportunities for optimization.
• Ensure campaign documentation and processes are consistently followed.
• Monitor quality-control processes and address recurring errors or operational gaps.
• Help develop and implement process improvements that increase efficiency, accuracy, and client satisfaction.

Process & Operational Improvement

• Help establish and maintain efficient campaign workflows and…