Director, Clinical Operations - UHealth​/SoLé Mia

## Director, Clinical Operations - UHealth/SoLé Mia Apply:
On-Site:
North Miami, FL:
Full time:
Posted Yesterday:
R
** Current Employees:
** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.### The Director, Clinical Operations directs overall strategy and clinical delivery of hospital-based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models.

Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, staff, and physician satisfaction.### ###
** Core

Job Functions:

*** ### In collaboration with the leadership team, develops an efficient and effective collaborative relationship between site staff and faculty members, while fostering a positive working relationship.* ### Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.* ### Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.
* ### Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.* ### Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.* ### Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.
* ### Reviews clinic staffing models to ensure productivity and increase patient flow volume.* ### Collaborates with leaders to resolve patient and family issues, with faculty involvement.* ### Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.* ### Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.* ### Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
* ### Ensures employees are trained on controls within the function and on University policy and procedures.* ### Represents UHealth at community events when necessary.### ###
*** This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.***### ###
** Core

Qualifications:

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* Education:

*** ### Bachelor’s degree in relevant field### ###
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* Experience:

*** ### Minimum 7 years of relevant experience### ###
** Knowledge, Skills and Attitudes:*** ### Knowledge of business and management principles.* ### Ability to direct, manage, implement, and evaluate department operations.* ### Ability to establish department goals and objectives that support the strategic plan.* ### Ability to effectively plan, delegate and/or supervise the work of others.* ### Ability to lead, motivate, develop and train others.* ### Ability to maintain effective interpersonal relationships.###

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** Department Specific Functions:*** ### Proactively ensure the patient, family, staff, and provider experience exceeds expectations.* ### Reviews…