Consumer Profitability Manager

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Exempt Professionals Austin, TX, US

8 days ago Requisition

JOB TITLE:
Consumer Profitability Manager

DEPARTMENT:
Retail Banking

INCUMBENT:

SUPERVISOR:
Director of Retail Branches

FLSA STATUS:
Exempt

Leads retail growth, relationship development, and service quality across the branch network. Translates bank strategy into practical branch actions that support deposit and consumer loan growth, referrals, customer relationships, employee development, and consistent service while supporting efficient operations and sound risk management. Partners with branch leadership and internal business areas to strengthen execution, improve customer and employee experience, and achieve established bank goals.

• Develops and implements retail growth, relationship expansion, service, and operating strategies; converts strategic priorities into clear goals, programs, campaigns, and branch-level actions. Supports initiatives focused on new household acquisition.
• Help develop and execute deposit growth strategies, consumer loan and referral efforts, and customer relationship initiatives that support branch business development, prospecting, outreach, and market development activities.
• Administers and monitors retail incentive plans and other performance programs, including communication, implementation, measurement, and recommended updates.
• Conducts regular branch visits to coach leaders and employees, review progress toward goals, reinforce expectations, and identify community and referral network development needs.
• Provides consultative guidance, training, and ongoing coaching to branch management and employees in customer service, relationship development, referrals, product knowledge, soft skills, operational execution, and goal achievement.
• Promotes a culture of strong employee performance through engagement, recognition, talent development, career development, and succession planning for future retail leaders.
• Maintains a high level of knowledge of bank products, services, goals, policies, procedures, technology, and regulatory requirements; ensures required training is completed.
• Ensures adherence to bank policies, procedures, service standards, and applicable regulatory requirements. Communicates matters involving potential loss, audit findings, operational risk, or compliance concerns to appropriate leaders and partners.
• Uses sound judgment, experience, and structured problem solving to resolve branch, customer, employee, and process issues.
• Assesses and supports marketing plans and branch campaigns that align with retail strategic objectives and deepen customer relationships for existing and new branch openings, relocations, and market expansion.
• Leverages the branch network to support organizational lending and relationship expansion efforts.
• Provides work direction and performance oversight for assigned retail leaders, branch managers, branch support personnel, and/or float staff, as applicable.
• Exercises appropriate authority regarding hiring, staffing, training, performance appraisals, promotions, career development, salary actions, and employment decisions for assigned personnel.
• Prepares and communicates updates on retail growth and strategic progress to senior leadership.
• Performs other job-related duties as assigned.

Daily contact with the supervisor, retail leaders, branch managers, branch employees, branch support personnel, and other bank departments and managers. Frequent contact with internal business partners and facilities management. Occasional contact with customers,…