Regional Patient Administration Manager

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Salary Range: $25.00 To $28.00 Hourly

About Star Sleep & Wellness

For our patients, we are a sleep medicine office that treats multiple sleep disorders and strives to provide a medical experience that is unlike most others. We believe in building relationships with our patients to set them up for excellent lifetime care. As a team, we are culture-driven and future-focused. There are new developments in dental sleep medicine all the time and we are often at the head of the pack.

See more about our team and our office at our website:

About the Position

Star Sleep & Wellness is growing! We are looking for a full-time Regional Patient Administration Manager at our Dallas
location. Our Patient Administration team is the first impression for our patients. We prioritize a friendly demeanor and excellent customer service to ensure every patient has a positive first impression and experience. Medical experience isn't required; we prioritize excellent customer service, attention to detail, and a passion for learning new technology.

Key Responsibilities

• Lead, mentor, and support Front Desk teams across assigned locations, fostering a culture of accountability, collaboration, and exceptional patient service.
• Conduct regular 1:1 meetings, coaching sessions, and performance follow-ups to promote employee development, address concerns, and reinforce performance expectations.
• Ensure a consistent, high-quality patient experience across all locations by monitoring service standards, addressing patient concerns, and identifying opportunities for improvement.
• Partner with clinic leadership and cross-functional departments to identify workflow inefficiencies, communication gaps, and operational challenges, developing sustainable solutions to improve outcomes.
• Drive consistent implementation and adoption of new processes, policies, and SOP updates, providing training, guidance, and follow-up to ensure adherence.
• Monitor front office operations, staffing coverage, and scheduling practices to support efficient clinic workflows and patient access.
• Analyze key performance indicators, trends, and operational metrics to identify opportunities for process improvement and increased team effectiveness.
• Support change management initiatives by communicating expectations, reinforcing organizational priorities, and helping teams navigate operational changes successfully.
• Serve as a point of escalation for complex patient service issues, employee concerns, and operational barriers, ensuring timely resolution and appropriate follow-through.
• Collaborate with hiring and training efforts, assisting with onboarding, development, and retention of Front Desk team members across the region.

Qualifications:

• Leadership or management experience, with a proven ability to lead, develop, and hold teams accountable to performance, service, and operational standards.
• Demonstrated experience overseeing multiple locations, departments, or teams simultaneously, with the ability to prioritize competing demands, drive consistency, and maintain operational excellence across diverse environments.
• Proven ability to manage employee performance through coaching, mentoring, performance management, and ongoing professional development.
• Strong conflict resolution and problem-solving skills, with the ability to navigate sensitive employee, patient, and operational issues effectively.
• Experience implementing and reinforcing processes, policies, and standard operating procedures across multiple teams or locations.
• Ability to identify workflow gaps, operational inefficiencies,…