Airport Services Scheduler

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FULL TIME Clerical Miami, FL, US

6 days ago Requisition

Salary: $52,000.00 Annually

Join our win team at Maximus Global Services!

Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US:
Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, and Las Vegas.

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for a candidate for the Airport Services Scheduler position to join our winning team at Miami International Airport.

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Referral Bonus
• Recognition and Rewards Program

The Airport Services Scheduler is responsible for developing, publishing, and maintaining employee schedules that ensure appropriate staffing levels for wheelchair assistance, security, and porter operations. This position forecasts labor requirements against flight schedules and customer demand, deploys the right number of qualified employees to the right place at the right time, and reviews worked hours, including overtime, for accuracy and compliance with company policy, labor law, and airline and airport service standards.

Working closely with station leadership, the Scheduler aligns labor resources with operational demand and budget targets, supporting service quality, contractual performance, and cost efficiency across the operation.

• Forecast staffing requirements using flight schedules, historical passenger and wheelchair volumes, seasonal trends, and airline service-level requirements.
• Translate forecasts into daily, weekly, and monthly staffing plans aligned with approved labor budgets.
• Identify anticipated coverage gaps and recommend solutions to station leadership in advance.

• Build and publish employee schedules that balance service demand, labor cost, employee availability, skill sets, and regulatory requirements.
• Manage shift assignments, shift swaps, and time-off requests in accordance with company policy and operational needs.
• Maintain accurate employee availability, certification, and qualification records to support proper deployment.

• Monitor staffing levels and productivity metrics throughout the operating day and adjust deployment in response to flight delays, irregular operations, weather events, and unplanned demand.
• Resolve scheduling conflicts arising from absences, call-outs, tardiness, and operational changes, coordinating replacement coverage as needed.
• Communicate schedule changes promptly and clearly to supervisors and frontline employees.

• Review timecards for accuracy, verify hours worked against schedules, and correct missed punches and exceptions.
• Identify, track, and report overtime, premium pay, and other additional hours; flag trends and root causes to management.
• Support payroll processing by ensuring timekeeping records are complete and approved by established deadlines.

• Ensure schedules, meal and rest breaks, and working hours comply with federal, state, and local labor laws, company policy, and airline contract requirements.
• Maintain scheduling and timekeeping documentation in support of internal audits, customer reviews, and billing verification.

• Prepare and distribute recurring reports on staffing levels, scheduled versus actual hours, overtime, attendance, and labor cost against budget.
• Analyze labor data to identify efficiency opportunities and recommend improvements to scheduling practices.
• Perform other related duties as assigned.

• Bachelor's degree in Business Administration, Logistics, Operations Management, or a related field; an equivalent combination of education and directly related experience may be considered.
• Minimum of three (3) years of experience in workforce scheduling, staffing, forecasting, operations, or data analysis.
• Experience in airport, airline, aviation ground handling, or other 24/7 service environments strongly preferred.

• Microsoft Excel (Intermediate to Advanced):Pivot tables,…