Manager Treaty Business Services NA

Locations:Armonk, NY, US |Kansas City, MO, US

Do you have leadership experience in Underwriting Support Operations? We are looking for a Business Services Manager to take on end-to-end accountability for the delivery, performance, and development of the Treaty Business Services organization supporting the North American markets.

As Manager, Business Services Treaty North America, you set clear priorities, ensure consistent quality and timely delivery, and act as a key interface between Underwriting, Client Markets, Finance, Risk, and global Operations partners. The role plays a critical part in driving operational stability, continuous improvement, and transformation aligned with the target operating model.

Key Responsibilities include:

• Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning
• Set, monitor, and improve performance targets using defined KPIs and metrics covering quality, turnaround time, productivity, and operational risk.
• Act as the primary Business Services representative for Treaty stakeholders in North America, building strong, trusted, and collaborative partnerships.
• Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance.
• Drive standardization, simplification, and automation in line with RBO principles and the global Target Operating Model (TOM).
• Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery.

• Own the end-to-end delivery of the Treaty Business Services service catalogue for North America, covering submissions, renewals, and post-bind activities.
• Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
• Proactively prepare the organization for peak renewal periods and changing market demands through effective demand and capacity planning.
• Establish a strong performance culture focused on accountability, transparency, and continuous improvement.
• Lead the regional implementation of strategic initiatives such as Underwriting task transfer, process harmonization, and operating model evolution.
• Partner with global peers and Centers of Expertise to align ways of working and embed best practices across Treaty Business Services.
• Identify and drive opportunities for digitization, automation, and simplification to improve efficiency and reduce operational risk.
• Support the pilot, rollout, and stabilization of new services and delivery models within North America.
• Ensure a strong operational risk and control environment across all Treaty Business Services processes.
• Maintain audit-ready operations, addressing findings and embedding sustainable remediation actions.
• Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements.

The Business Services Treaty team in North America is part of the global Reinsurance Business Operations (RBO) organization. The team supports Treaty Underwriting and Client Market teams across Property & Casualty lines in the United States and Canada, enabling underwriting excellence through strong operational execution, quality discipline, and effective stakeholder partnership. We work closely with colleagues across regions and global Centers of Expertise to deliver scalable, compliant, and standardized business services.

You are an experienced people leader with a strong operational mindset, comfortable balancing strategic thinking with hands‑on execution. You take ownership, bring structure to complex environments, and constructively challenge the status quo.

Additional…