BluePrint Program Supervisor

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Required Travel:75%
Position Type:Hourly Full-Time
Hourly Rate
:$27.00 - $28.50

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional

Employee Program Support Supervisor to join ourBluePrintteam! The ideal candidate will support our mission,  Changing Lives Through the Power of Work!  and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

The Blue Print Program Supervisor is responsible for supervising and overseeing daily operations of the Blue Print Program, MERS Goodwill’s internal employee support program designed to promote well-being, retention, and growth. Blue Print helps employees break down barriers, build stability, and achieve their goals, personally and professionally. The Supervisor ensures timely, confidential, and high-quality support services by providing direct supervision, staff training, coaching, and quality assurance.

Reporting to the Program Manager, the Supervisor implements program policies and procedures, monitors service delivery, supports staff development, and promotes consistent program practices across the region. The Supervisor routinely travels to the St. Louis region for training, meetings, operational updates, and collaboration to ensure consistent delivery across all locations.

• Training, Education, and
  
  Experience:
  
  Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Business Administration, Nonprofit Management, or a related field preferred. Minimum of 3 years of progressively responsible experience in case management, workforce development, employee assistance, behavior health, human services, or a related field. Minimum of two years of supervisory, team lead, or management experience preferred. Demonstrated experience training, coaching, and developing staff.
  
  Experience working with confidential employee or client information. Experience monitoring documentation quality, compliance, and program operations.
• Computer and Software:Demonstrated proficiency in Microsoft applications required; case management software experience preferred.
• License, Skills, and
  
  Certifications:
  
  Valid state driver’s license, reliable transportation, and current auto insurance required. Frequent travel throughout the Kansas/Western Missouri region. Routine travel to St. Louis. Ability to obtain/maintain certifications is required, such as Mental Health First Aid and Financial Health Counselor. Strong interpersonal and written communication skills. Flexible schedule availability to meet employees during shifts.
• Physical and Sensory Demands: Occasional lifting of objects up to 20 pounds. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Work is routinely performed in a variety of work environments including some non-temperature-controlled environments.

Program Operations:

• Oversee day-to-day Blue Print operations for the assigned region, ensuring referrals are assigned and responded to within program timelines and that caseloads and workloads are distributed for timely, effective service delivery.
• Conduct routine case file audits and review assessments, case notes, plans, and case closures to ensure accuracy, quality, and compliance with documentation, confidentiality, and program standards.
• Monitor regional performance indicators such as referrals, enrollments, engagement, follow-up activity, case closures, required employee contact, and follow-up schedules.
• Identif…