Patient Support Manager

At Origin, working with us isn’t just a job—it’s a chance to transform the way care is delivered to women. Every day, we’re building a company that’s elevating the standard of care for thousands now, with our sights set on reaching millions in the future.

This past year, we partnered tirelessly with insurance companies to break down barriers to care. As a result, we’re now in-network for over 50 million people nationwide, making pelvic floor and whole-body physical therapy more accessible and affordable than ever before. It’s a milestone we’re incredibly proud of, and it’s just the beginning.

If you share our passion for creating accessible, life-changing care, we’d love to have you on our team. Together, we can continue making a difference for those who need it most.

Here’s what you can expect when you join us.

Comprehensive Benefits to Support You, Every Step of the Way

At Origin, we prioritize your health, well-being, and professional growth. Our full-time benefits are designed to empower you through every stage of life, including:

• Healthcare Benefits :
  Medical, dental and vision benefits, and an employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles.
• Paid Time Off: PTO for vacations, 9 paid federal holidays, and additional wellness days.
• Parental & Family Support: Paid parental leave.
• Financial Security: A 401(k) plan (after 1 year of employment) with employer matching and student loan payment support.
• Continuing Education Stipends: Annual stipend for conferences or courses.

At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

The Patient Support Manager oversees daily operational execution, scheduling, coverage, and people management for Origin’s patient-facing support teams, including onsite Clinic Coordinators (CCs), Senior Clinic Coordinators (SCCs), remote Patient Services Coordinators (PSCs), and temporary/contract support staff, as well as coordinating daily coverage with our external vendor. This role focuses on maintaining live operational SLAs, team accountability, process execution, flexible capacity management, escalation resolution, and patient-facing billing communications.

• Directly manage CC (onsite), SCC (onsite), and PSC (remote) teams across hiring, onboarding, day-to-day performance.
• Evaluate ongoing team bandwidth and flex workforce needs, managing the lifecycle of temporary/contract staff.
• Manage shift scheduling and coverage optimization across time zones.
• Conduct regular 1:1 check-ins with SCCs and maintain structured check-in frameworks for CCs.
• Lead recurring team meetings: weekly SCC calls, monthly CC calls, and all-staff calls every 6 weeks.
• Navigate dual reporting structures: maintain full ownership of operations, scheduling, and people management for CCs/SCCs, while aligning with Clinical Directors (CDs) who hold supervisory authority for clinic direction.

• Oversee patient care navigation, intake scheduling (new and existing), intro calls, triage, medical records workflows, and referral processing.
• Develop and implement structured systems for CC, SCC, PSC, and temp teams to effectively support Billing and Collections (B&C) workflows and inquiries.
• Maintain a deep understanding of internal billing systems to guide team execution, oversee billing communications, and ensure accurate patient-facing B&C support.
• Monitor live ticket queues and phone/email volumes in Zen Desk, ensuring team compliance with real-time response SLAs.
• Track and report operational performance metrics,…