Assistant Branch Manager

Description

Connect. Inspire. Grow. Make an Impact.

Are you a people-focused banking professional who knows that great member service is about more than completing transactions?

We’re looking for an Assistant Branch Manager to help lead the people, service, and day-to-day operations of an SCU Credit Union branch. This is an opportunity to play a key role in creating an exceptional member experience, developing employees, supporting branch performance, and helping members find the products and services that best meet their financial needs.

At SCU Credit Union, our members are at the center of everything we do. We believe in building long-term relationships, strengthening the communities we serve, and creating an environment where employees can learn, grow, and make a difference.

If you’re energized by working with people, developing a team, solving problems, and finding ways to make the branch experience better for our members, we’d love to hear from you.

• Serve as a professional leader and resource to branch employees, helping create a collaborative, supportive, and service-focused environment.
• Support the Branch Manager in leading the team, achieving branch objectives, and maintaining strong day-to-day operations.
• Provide guidance, coaching, and ongoing training to help employees build their skills and deliver exceptional member service.
• Assist with scheduling and staffing needs to ensure the branch is effectively supported.
• Step into the Branch Manager role when the manager is absent, providing leadership and oversight of branch activities.
• Help lead monthly branch meetings and contribute to ongoing employee development.

• Build strong relationships with members by understanding their needs and connecting them with appropriate financial products and services.
• Oversee member service and teller functions to ensure members receive friendly, efficient, and professional service.
• Handle member questions, concerns, and escalated issues with sound judgment and a solutions-oriented approach.
• Answer member calls and provide timely follow-up.
• Promote SCU Credit Union membership and educate members about the products and services available to them.
• Identify opportunities to deepen member relationships through thoughtful, needs-based cross-selling.

• Maintain a strong working knowledge of teller services, member services, and branch systems and applications.
• Assist with cash management, including overseeing cash ordering by the Head Teller.
• Ensure branch policies, procedures, and operational standards are consistently followed.
• Help maintain a secure teller environment and ensure established security procedures are followed.
• Protect the confidentiality and privacy of member and Credit Union information.
• Ensure the branch and lobby areas are clean, organized, welcoming, and professional.
• Step in wherever needed to support the team and maintain an efficient branch operation.

• Understand and actively demonstrate SCU Credit Union’s mission, vision, values, and commitment to the communities we serve.
• Bring a positive, professional, and member-focused approach to every interaction.
• Work collaboratively with branch leadership and employees while also demonstrating the ability to work independently.
• Support initiatives and other responsibilities as directed by management.

We’re looking for a motivated, people-oriented professional who enjoys building relationships, developing others, and making a difference in the member experience.

You’ll ideally bring:

• A high school diploma or equivalent; an Associate’s Degree is preferred.
• 3–5 years of retail banking or credit union…