More jobs:
Voice Engineer
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-12
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-09-12
Job specializations:
-
Manufacturing / Production
Systems Engineer
Job Description & How to Apply Below
Job Summary
We are seeking a Voice Engineer to lead the technical deployment, dial plan architecture, and endpoint modernization for a cloud collaboration platform. This role focuses on platform configuration, building advanced call routing mechanisms, and transitioning legacy hardware into a modern cloud ecosystem.
Key Responsibilities- Configure and maintain Cisco Webex Control Hub tenant settings to support high availability and security compliance.
- Design, build, and optimize enterprise-wide dial plans, routing policies, and call routing behaviors.
- Lead and execute the migration of Cisco enterprise-class phones to Multiplatform Phone (MPP) firmware for Webex Calling onboarding.
- Serve as the primary escalation point for complex cloud routing and hardware integration issues.
- 5+ years of dedicated voice engineering experience, with at least 2 years focused on cloud-based collaboration suites.
- Deep hands-on experience with Cisco Webex Control Hub, dial plans, and Enterprise-to-MPP firmware conversions.
- Cisco Certified Network Professional (CCNP) Collaboration certification.
- Cisco Webex Calling Administrator Professional certification.
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