Operations Manager

OPERATIONS MANAGER# OPERATIONS MANAGER Hot Job Legal Address - Allentown, PA ## About the Role Eastern Surfaces is seeking an experienced, hands-on
** Operations Manager
** to lead the day-to-day operations of our counter top manufacturing facility in Allentown, PA.This is a highly visible leadership role responsible for coordinating the complete production workflow—from scheduling and fabrication through finishing, quality control, shipping, and installation. You will work closely with multiple departments, machine groups, supervisors, and production teams to ensure work is completed
** safely, accurately, efficiently, cost-effectively, and on schedule**.The ideal candidate is a floor-focused manufacturing leader who enjoys solving problems, developing people, improving processes, and taking ownership of results. You will be expected to identify bottlenecks, eliminate waste, establish accountability, and use data to continuously improve operational performance.
** What You'll Do
**** Production & Workflow
*** Direct daily manufacturing operations and coordinate workflow across departments.
* Balance manpower, machine capacity, workload, materials, and customer delivery requirements.
* Identify production bottlenecks and implement corrective actions to maintain workflow.
* Coordinate closely with Sales, Scheduling, Installation, Purchasing, Warehouse, and other departments.
* Establish clear daily and weekly priorities and ensure teams understand expectations.
** Process Improvement
*** Develop and maintain process maps and standardized work procedures.
* Identify and eliminate waste, including unnecessary movement, waiting time, duplication, quality issues, and inefficient handoffs.
* Evaluate machine, labor, and production capacity to improve overall throughput.
* Lead continuous-improvement initiatives using root-cause analysis, process mapping, standard work, 5S, and other Lean principles.
** Quality & Rework Reduction
*** Take ownership of reducing remakes, rework, scrap, production errors, and installation-related issues.
* Track problems by department, process, equipment, job type, and root cause.
* Establish measurable improvement goals and implement permanent corrective actions.
* Build processes that prevent errors rather than simply identifying them after production.
** Budget & Cost Management
*** Assist with the manufacturing operating budget.
* Monitor labor, overtime, material usage, productivity, and operating expenses.
* Identify unfavorable cost variances and implement corrective actions.
* Improve productivity and labor utilization while maintaining quality and customer service.
** Leadership & Employee Development
*** Lead, coach, and develop supervisors, team leaders, operators, fabricators, and production employees.
* Establish clear expectations for productivity, quality, safety, attendance, teamwork, and accountability.
* Support hiring, onboarding, performance management, training, and cross-training.
* Address employee and operational issues promptly and professionally.
** Safety, Quality & Performance
*** Promote a strong safety culture and immediately address unsafe conditions.
* Ensure finished countertops meet established company quality standards.
* Establish and monitor key performance indicators (KPIs), including:  + Throughput  + Labor productivity  + Machine utilization  + Schedule adherence  + Downtime  + Overtime  + Scrap  + Quality  + Remake and rework rates
* Regularly review performance with department leaders and company management.## What We're Looking For
* ** 5+ years of experience
** in manufacturing, fabrication, construction-related manufacturing, or a similar environment.
* ** 5+ years of supervisory or management experience preferred.
*** Strong leadership,…