Operations Manager

Osmosis LLC is dedicated to offering innovative skin care and wellness products with cutting edge ingredients and technology to achieve the healthiest state for the skin and body. We are expanding our staff to meet the ever increasing demand for our products.

The Operations Manager exists to turn Osmosis's growth into predictable, compliant, and cost disciplined execution on the floor, so the COO can run the business rather than run operations. This person owns the link between company strategy and daily execution across filling, shipping, and inventory, and leads the Production Manager and department staff who carry that execution out.

What success looks like in this role, in roughly this order.

• Within the first 90 days: complete a full assessment of current operations across filling, shipping, and inventory; establish baseline metrics (on time in full, inventory accuracy, cost per unit, safety incident rate) and present findings and a 90 day action plan to the COO.
• Within the first 90 days:
  In collaboration with the production manager, drive efficient production team scheduling, planning and in collaboration with the controller, implement improved methods of tracking labor costs, direct labor cost per unit, and productivity.
• Within the first 6 months: own and deliver against the department budget with no unplanned overages, having identified and implemented at least one measurable cost or efficiency improvement [Osmosis to specify a target, for example a percentage reduction in freight cost or space utilization improvement].
• On an ongoing basis: maintain accurate, on time, and compliant customs documentation for all international shipments, with zero compliance incidents.
• Within the first 6 months: reduce stockouts and excess or obsolete inventory through improved forecasting and closer coordination with the Production Manager and purchasing [Osmosis to specify a target where data allows].
• On an ongoing basis: build and lead a Production Manager and floor leadership team capable of flexing production volume up or down for seasonal or promotional demand without a proportional increase in fixed headcount, reflecting the frugality and agility this role requires.
• On an ongoing basis: serve as a trusted operating partner to the COO, translating company strategy into floor level execution and escalating the right issues at the right altitude, neither burying problems nor escalating what should be handled locally.

Core duties and responsibilities include the following. Other duties may be assigned as business needs evolve.

• Manage daily operations, ensuring smooth workflow and optimal team performance across filling, shipping, and inventory.
• Directly lead the Production Manager, providing guidance, coaching, and performance management, and supporting their development as a people leader in their own right, not only directing their day to day work.
• Own workforce planning across full time and temporary or seasonal labor, including approving staffing levels and budget for seasonal or promotional volume swings.
• Monitor employee performance and productivity across the department, providing coaching, training, and feedback to improve efficiency.
• Develop and implement strategies to engage and retain employees.

• Coordinate with filling, shipping, and inventory departments to plan and achieve daily and weekly objectives.
• Own forecasting requirements for components, raw materials, and bulk products, in partnership with the Production Manager, to optimize inventory and reduce shortages (the Production Manager owns work in progress and floor level material flow).
• Plan, organize, coordinate, and control the resources required for production, including people, equipment, technology, and information.
• Optimize space efficiencies to improve workflow, reduce waste, and maximize productivity.

• Oversee the shipping of international orders, ensuring all required customs documentation is prepared and accurate.
• Stay current on international shipping regulations and compliance requirements, and maintain a documented process others can follow in your absence.
• Maintain and enforce health and safety guidelines, ensuring compliance with all regulations.
• Ensure that all organizational processes comply with industry regulations and legal requirements, including GMP.

• Own the department budget: forecast operational costs,…