QU- Customer Liaison

Position: QU02 - Customer Liaison
Location: Northern

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* Who We Are:

** Challenge Manufacturing’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge.

Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations.  Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program.

This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time ng part of an ESOP means our employee-owners share in Challenge’s success!  Challenge is *#Quality Driven and #People Powered!
* ** Who We Want:
** The Customer Liaison is responsible for developing a relationship with the customer communicating all customer needs and concerns to the perspective Challenge Manufacturing plant.
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* What You’ll Do:

*** Understand how Challenge products impact customer vehicles and build metrics
* Know where, in the assembly plant, our parts are introduced into the vehicle
* Know how our parts interface with others in the vehicle to understand important build criteria
* Interact with customer personnel
* Visit customer plants frequently to demonstrate customer care/interest and to promote teamwork and cooperation for the common good
* Determine the key customer personnel that are involved with the utilization of Challenge parts, and understand their individual roles with respect to our performance
* Maintain strong communication flows that facilitate awareness of build issues as they arise
* Introduce key customer personnel to Challenge Quality Managers and Engineers, and enhance their relationships
* Visualize the condition first-hand to ensure obtaining appropriate problem definition
* Demonstrate a sense of urgency for addressing customer concerns
* Earn customer’s trust by providing fast response and committing to timely countermeasure feedback
* Communicate customer build issues to both Corporate and Operations personnel
* Make sure that Quality, Engineering, and Management personnel are made aware of the customer concern and expectations, and provide an understanding of how the issue is impacting them
* Distribute Customer Contact Report on a weekly basis
* Provide a more detailed understanding of the problem with those Challenge persons assigned to address the issue
* Support problem resolution efforts
* Follow up to verify that the issue is placed on the Fast Response Board to ensure it doesn’t fall through the cracks
* Follow up to obtain resolution status information for customer feedback
* Collect and help analyze quality data, as required
* Review the manufacturing process, checking, error-proofing initiatives driven by the issue to help confirm that they are both thorough and effective
* On-site Support requirements
* Follow up with Customer plant personnel on open issues
* Maintain a good working relationship while a guest in the customers facility
* Perform any line side sorting as necessary to keep the customer running.
* Provide daily detailed communication back to CMC Corporate and Plant management teams.
* Assist the customer in any root cause analysis and corrective action as it relates to CMC product
** When and Where:
** This will be a
** 1st*
* ** Shift / 7:00AM-4:00PM*
* ** M-F
** position located at our
**…