Merchandising & In-Store Experience Manager

Merchandising & In-Store Experience Manager

575 Anton Blvd, Costa Mesa, CA 92626, USA

Posted Monday, August 10, 2026 at 7:00 AM

At El Pollo Loco, we are on a mission to be the nation’s leading fire-grilled chicken restaurant. When it comes to our people, we are all about growth. Whether that means specialized training, a clearly laid out career trajectory or collaborating cross-functionally, we are committed to the success of our people the same way we’ve been committed to the success of the El Pollo Loco brand for the last 50 years.

In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze.

Our restaurants are only the tip of the flame! If you’re looking for an innovative, winning, and welcoming workplace, then a flamin’ good career in our Restaurant Support Center is right for you.

At our Support Center, we believe our best work is done Together, when departments collaborate and everyone is confident in contributing their ideas. This is why we are in the office 3 days per week.

Let’s Get Loco!

The Merchandising & In-Store Experience Manager plays an essential role in driving EPL’s brand success with ownership over EPL’s in-restaurant experience initiatives, including the development and implementation of all merchandising and in-store experience materials for system wide Limited Time Offers (LTOs), market test programs, FSI & coupons, Local Store Marketing (LSM) merchandise, in-store music programming, team uniform programs, and other brand initiatives.

• Manage the implementation of 6 system LTO’s and 8-10 marketing tests, annually.
• Drive strategic merchandising decisions that will increase awareness and maximize sales of products and services being promoted. Owns the on-site customer journey and identifies new merchandising strategies to achieve revenue goals.
• Independently lead cross-functional teams to develop and deliver merchandising that meets Marketing Calendar deadlines and aligns with marketing initiatives.
• Manage merchandising timelines and budgets with creative agencies, fulfilment centers, print vendors, graphic designers, and other marketing vendors.
• In collaboration with Field Marketing team, manage merchandising material available on the LSM marketing portal for company owned and franchised restaurants.
• Own and manage the in-store music program for all company-owned and franchised restaurants, leading vendor relationships, inclusive of playlist curation and budget management, ensuring the in-store audio experience aligns with EPL’s brand identity.
• Manage the team uniform strategy, including design, vendor relationships, and rollout; partner with Operations to ensure consistent brand presentation across the system.
• Write field communications relating to store experience initiatives.
• Be the subject matter expert on merchandising and experience strategies and act with independent judgment and discretion to make data-driven adjustments.
• Perform other duties as assigned by supervisor to meet the ongoing needs of the organization.

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Minimum of 3 years of marketing experience in QSR or related industry, including experience managing merchandising and/or in-store experience programs.

Maintain a valid driver's license

• Knowledge of all phases of sales promotion development and merchandising.
• Working knowledge of sales components and product mix.
• Working knowledge of retail trends, consumer behavior, and market dynamics.
• Experience in managing projects with advertising and marketing agency partners.
• Confidence in execution of strategic initiatives.
• Must be decisive and able to make fact-based decisions.
• Strong…