Director, Customer Engagement & Proposal Strategy - Adecco - US

About the role

The Director, Customer Engagement & Proposal Strategy is a strategic leader responsible for advancing the organization's go-to-market strategy, client engagement, and growth initiatives. Working at the intersection of sales, marketing, operations, and customer intelligence, this role leverages data-driven insights, compelling storytelling, and deep business acumen to strengthen customer relationships, enhance proposal effectiveness, and drive profitable growth.
Leading a high-performing team, the Director oversees RFx strategy, client presentations, business reviews, market intelligence, thought leadership, and sales enablement initiatives. This role serves as a key advisor to senior leaders, translating customer and market insights into actionable strategies that improve win rates, support client retention and expansion, and differentiate the organization in a competitive marketplace.
Through cross-functional collaboration, the Director champions a customer-centric culture, ensuring consistent messaging, operational excellence, and innovative engagement strategies that position the company as a trusted partner and industry leader.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead the development and execution of customer insights and research strategy aligned with enterprise sales, client retention, and expansion goals.
• Establishes capability frameworks to elevate proposal quality and storytelling.
• Develops messaging and value proposition for client content materials to ensure consistency and alignment to global brand and voice. Positioning the sales content to increase win rate and revenue achievement.
• Acts as content and go to market subject matter expert.
• Oversees content libraries and knowledge management systems.
• Drivers continuous improvement through win/loss insights, technology and automation expansion, and market insights.
• Recommends and manages technology for improving current processes and content generation to senior leadership.
• Manage a team responsible for delivering business reviews, value-add presentations, market research, and industry insights that support national and regional sales efforts.
• Partner with operational leaders and the data and marketing teams to shape a strategic go-to-market approach grounded in customer and market intelligence.
• Oversee high-value research and review engagements from start to finish, ensuring deliverables are accurate, insightful, and completed on time.
• Provide direct consultation to senior stakeholders, translating data into strategic recommendations that drive decision-making and revenue growth.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor's degree or equivalent experience, 8-12+ years of industry experience, and 5+ years of people leadership experience preferred.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Skilled in communicating effectively verbally and in writing with various levels of employees, management and partners, including technical and non-technical information.
• Ability to proactively establish and maintain effective working relationships.
• Ability to develop and lead colleagues within assigned vertical.
• Ability to consultatively sell and demonstrate superb customer service skills.
• Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment.
• Ability to remain highly self-motivated and ambitious in achieving goals.
• Ability to prepare and deliver successful sales presentations.
• Ability to multi-task, prioritize and manage time effectively.
• Knowledge of and the ability to interpret and apply employment-related laws, rules and regulations.
• Knowledge of and the ability to effectively utilize Customer Relationship Management and sales related tools, such as
• Profic…