Digital Marketing Client Success Manager

Digital Marketing Client Success Manager

We’re looking for a digital marketing professional who understands Google Ads, Local Services Ads (LSAs), SEO, and local business marketing—and loves building long-term client relationships.

Melon Local is looking for an enthusiastic Digital Marketing Client Success Manager who has a passion for building world-class relationships and delivering excellent results! If you’ve ever wanted to grow your career with the coolest marketing agencies out there, this is the place to be! This position will be working at the HQ in Las Vegas, where the rest of our awesome team works (though we are nationwide in scope).

Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US.

Starting pay is based on previous digital advertising experience in a professional environment – former agency setting always preferred – starting at $55,000 + can move up several levels of account management beyond the initial salary (all based on KPI targets), with each increased level offering a substantial increase in base pay + the usual bonuses and commission opportunities from upgrades, referrals, and exceptional customer service.

Year-end performance bonuses are also available.

Each Digital Marketing Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation.

You are responsible for scheduling calls with each of your clients at least one time per month. During these calls you review budgets, KPIs and overall results. You are expected to make suggestions for improvement and identify ways to add value. You are also encouraged to upsell to higher packages or add additional services.

You are encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level. If they are personable and like to chit chat, take advantage – learn their kids ages, their dog’s name, their anniversary. If they prefer to be all business and dive right into the numbers, you can deliver.

Conduct monthly calls with each of your clients where you review budgets, KPIs and overall results

Manage the client relationship through effective communication, problem-solving, and responding to requests

Maintain (and post for team) accurate records of meetings, decisions and next actions

Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these

Identify ways to grow client accounts through new business opportunities

Keep the team and the client up to date with useful knowledge

Ability to lift at least 15 lbs

Ability to sit for long periods of time

Bachelor’s degree in marketing, communications or related field preferred , but not required

2 years of experience minimum in an account manager or customer service role is required

Experience with internet leads or any internet lead generation is a MAJOR plus

Experience with in insurance industry is a MAJOR plus

Experience or familiarity with a marketing agency or digital marketing overall is a MUST

Experience working with web development and SEO is a MAJOR plus

Experience working with G‑suite products is a plus

Knowledge of social media management is a plus

Have certifications in Google Ads, Google Analytics. Facebook Ads is a plus

Adept at working within a team of different people

Organized, with strong attention to…