Engagement Manager Dallas, TX On-site Customer Success View

“As an Engagement Manager, the best part of my job is helping people tell their stories. With a background in production and post-production, I know what it takes to create great content. I bring that knowledge to every client, guiding them through the process while making sure they get the most out of the platform.”

This is not a traditional account management role.

You are not here just to run status meetings or pass along updates. You are here to help companies create better content by activating the people behind their brands.

At Market Scale, we help B2B companies turn their most valuable asset into a content engine: their employees, customers, and industry experts. We believe authentic voices outperform corporate fluff every time.

Using Market Scale Studio, our platform for capturing and scaling content, we help brands create high quality media without unnecessary complexity.

This role is ideal for someone who enjoys working with people, loves content and storytelling, and wants to help clients build something meaningful.

As an Engagement Manager, you will manage a portfolio of active client accounts and act as the connection point between clients and internal teams.

You will help clients stay organized, keep projects moving, and guide them toward building a repeatable content strategy that works.

Think part relationship builder, part project manager, part coach.

• Manage a portfolio of client accounts and build strong relationships
• Lead recurring check-ins and strategy conversations via phone and video call
• Act as a trusted point of contact and help clients stay aligned and informed

• Help clients understand how to capture and contribute content effectively
• Encourage participation from subject matter experts and internal teams
• Support clients in thinking differently about B2B content and audience engagement

• Keep timelines, content requests, deliverables, and approvals moving
• Partner with internal production and creative teams to execute client goals
• Maintain organized notes, documentation, and account details

• Work with multiple internal teams to create a seamless client experience
• Identify challenges early and help solve problems quickly
• Keep momentum and communication strong across projects

• Bring ideas to the table around content formats, campaigns, podcasts, video concepts, and ways clients can grow their programs

• Enjoy building relationships and working directly with people
• Are proactive and like taking ownership
• Stay organized while balancing multiple priorities
• Love coaching, teaching, or helping others succeed
• Have an interest in content, marketing, media, or storytelling
• Feel comfortable leading conversations and presenting ideas
• 1.5 to 3+ years of experience in client services, customer success, account management, agency work, project management, marketing, or related fields
• Experience managing multiple projects or stakeholders at once
• Strong written and verbal communication skills
• Comfortable leading meetings and driving next steps
• Ability to work independently and stay organized

• Experience with podcasts, video, or media production
• Familiarity with content marketing or social media strategy
• Experience working with B2B clients
• Interest in AI tools and modern content workflows
• A mindset of improving processes rather than simply following them
• In office in Downtown Dallas
• Full-time W2 position
• Competitive pay and benefits

You will help companies turn internal experts into trusted voices and build systems that scale.

• Medical benefits, 401(k) with company match, onsite gym membership, company events and educational opportunities
• Opportunity to work with leading B2B brands
• Hands-on exposure to content strategy, media production, and creator workflows
• A place where you can grow quickly and build real skills across marketing, media, and client strategy