Channel Marketing Project Manager

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Full-Time Employee Professional Arlington, TX, US

6 days ago Requisition

OWN IT! We take responsibility for our actions, decisions, and outcomes.

STEADFAST DETERMINATION :
We pursue what’s next with commitment and enthusiasm.

DO THE RIGHT THING :
We align our actions with our values in every situation.

SAFETY WITHOUT COMPROMISE :
We prioritize the safety of employees, consumers, and pets without compromise.

The Channel Marketing Project Manager supports the execution of channel marketing initiatives and sales operations processes to drive seamless customer experiences and successful commercialization. This role partners cross-functionally with Sales, Marketing, Product, and Operations to support key accounts, execute go-to-market activities, and ensure accurate and timely delivery of customer requirements. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment, with the ability to manage multiple priorities while delivering high-quality work.

• Partner with internal Sales teams and external customers to deliver clear, timely, and professional communication
• Own and lead new customer set up processes
• Lead for Commercial team EDI customer priority set up and manage cross functional teams responsible for implementing to ensure customers are set up in a timely manner
• Lead special projects requiring working with cross functional teams as needed
• Own tracking Petmate price increase implementation, which includes proactively managing a price increase tracker and regular communications with Commercial team on status
• Support customer-specific requirements across key retail, eCommerce, and distributor accounts
• Maintain and update customer portals, ensuring accuracy of product data, assets, and required documentation
• Serve as a point of contact for customer requests, ensuring alignment with internal teams and timely follow-up
• Develop customer and category specific comp shops to aid in assessing opportunities for growth

• Support new product launches through accurate item setup, asset distribution, and customer onboarding requirements
• Complete and submit customer-specific forms for item setup, testing, compliance, and marketing materials
• Ensure product data, cross-references, and system updates are accurate and maintained in ERP systems (Oracle) and B2B platforms
• Provide support for customer trade shows, line reviews, and customer meetings, including development of quote sheets, presentation materials, samples, and product assets
• Assist in the creation and distribution of sales tools, promotional materials, and customer-specific sell-in resources
• Coordinate sample requests, product images, and marketing assets to support customer and internal needs
• Cross-Functional Coordination
• Act as a liaison between Sales, Marketing, Product,Supply Chain, and Sales Operations to resolve order issues, holds, deductions, and promotional execution
• Proactively identify and elevate risks or issues impacting orders, launches, or customer commitments
• Support ongoing process improvements to drive efficiency and accuracy across channel workflows

• Assist in tracking and reporting key metrics related to item setup, promotions, and customer programs
• Maintain accurate records across systems to support reporting, forecasting, and customer insights
• Identify opportunities for continuous improvement in data accuracy, reporting, and operational processes

• Manage multiple projects and deadlines simultaneously, ensuring timely completion of deliverables
• Support Sales Operations and Channel Marketing leadership on ad hoc and strategic projects as assigned

• Strong written and verbal…