Manager, Lifecycle Sales

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US Permanent Manager Remote, US

5 days ago Requisition

Position :
Manager, Lifecycle Sales

Reports to :
Director of Ambassador and Lifecycle Programs

Department :
Institutional Relations, College Study

Location : U.S. Remote

CIEE is a non‑profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi‑cultural world.

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high‑quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package (only applicable for U.S. employees) . CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top‑tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short‑term & Long‑term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast‑paced, international, and collaborative team of professionals. C IEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80‑year‑old mission to make the world a more peaceful place.

The Manager, Lifecycle Sales is responsible for designing, implementing, and optimizing CIEE's alumni-to-college lifecycle strategy. This role owns the lifecycle systems, processes, communications, and engagement initiatives that maintain relationships with CIEE high school applicants and alumni through to college, and then ultimately convert those students into CIEE College Study Abroad participants.

You are a strategic relationship builder and project manager who combines data‑driven decision making with customer engagement expertise. You are energized by creating long‑term customer journeys, implementing CRM‑driven campaigns, establishing new event and recruitment opportunities, measuring results, and collaborating across teams to achieve ambitious enrollment and revenue goals.

Working closely with Institutional Relations, Marketing, High School, Enrollment, and Operations teams, you will oversee lifecycle communications, reporting, and alumni engagement strategy designed to increase conversion from high school alumni to college study abroad participants.

• Lifecycle Strategy & Program Management
  • Lead implementation and ongoing optimization of the lifecycle strategy.
  • Project manage the end‑to‑end alumni engagement calendar from program completion through college enrollment and study abroad participation.
  • Develop, execute, and continuously improve lifecycle campaigns that increase alumni engagement and future enrollment.
  • Pilot, test, and scale new outreach strategies, communications, events, and engagement models.
• Own key conversion metrics associated with applicant and alumni progression from high school study abroad participation to College Study Abroad enrollment.
• Identify and execute opportunities to increase alumni awareness, engagement, and enrollment in CIEE college programs.
• Monitor and report on lifecycle conversion performance,…