Principal Solution Marketing Manager, AI

We’re User Testing—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—User Testing delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

We’re looking for a Principal Solution Marketing Manager to define how we bring our AI solutions to market and help establish User Testing as the human network behind AI. This is a senior individual contributor role for a marketer who understands how AI systems are trained, evaluated, adapted, and deployed—and, importantly, where high-quality human judgment fits into those workflows. You’ll become an expert on the organizations building and deploying AI, from AI labs and agent builders to enterprises, AI data providers, evaluation companies, and services partners.

You’ll turn that market and buyer understanding into differentiated positioning, compelling solutions, effective go-to-market strategies, and sales enablement that resonates with sophisticated technical audiences. At the heart of the role is a simple idea: AI systems depend on high-quality human judgment to train, correct, evaluate, and improve them. You’ll help articulate how our network of qualified people and our rigorous approach to capturing human judgment can turn that input into meaningful evidence for AI teams.

Define our AI market narrative and positioning. Own audience-specific positioning, messaging, value propositions, and solution narratives across our AI portfolio, clearly differentiating our human network and methodology from AI data and labeling vendors, panel providers, synthetic data providers, model graders, and internal alternatives. Develop deep expertise in AI buyers and markets. Build a strong understanding of AI labs, agent builders, enterprises deploying AI, AI data providers, reinforcement learning and evaluation companies, and systems integrators—including their technical workflows, buying committees, priorities, challenges, and use of human judgment.

Turn our capabilities into compelling AI solutions. Develop repeatable market propositions across human data, AI and agent evaluation, and ongoing research for AI systems, connecting capabilities such as specialist recruitment, preference and demonstration data, human reference sets, expert judgment, real-world workflow evaluation, and managed research to specific customer needs. Lead go-to-market strategy for AI solutions. Partner with Product, Demand Generation, Content Marketing, Sales, and other teams to bring new AI capabilities and use cases to market, develop campaigns and thought leadership, support strategic engagements, and identify emerging opportunities based on buyer and competitive insight.

Equip Sales to engage sophisticated AI buyers. Create messaging frameworks, solution briefs, playbooks, pitch and executive presentations, discovery frameworks, persona guides, competitive battle cards, objection handling, use-case narratives, proof points, and other enablement that helps Sales and Solution Consulting…