Head of External Communications and Media Relations Fiserv Job Northern Kentucky USA,Marketing / Advertising / PR

Position: Head of External Communications and Media Relations Fiserv Job listing
Location: Northern

Head of External Communications and Media Relations

The Head of External Communications and Media Relations is a senior leader on the Fiserv Corporate Communications team responsible for shaping and amplifying the company’s financial narrative, managing high‑stakes media engagement, and driving proactive, strategic communications that reinforce Fiserv as a leader in financial technology. This role partners closely with Executive Leadership, Investor Relations, Legal, and Marketing to ensure consistent, accurate, and compelling communication across all financial and critical moments.

The ideal candidate brings deep expertise in financial communications for a public company, impeccable media judgment, strong relationships with national press, and the ability to lead calmly and confidently in fast‑moving or crisis situations.

What you’ll do:

Develop, review, and execution of financial communications strategies supporting financial releases, materials and events owned by Investor Relations (i.e. quarterly earnings, annual reports, investor conferences) and other market‑facing events.
Partner closely with and support Investor Relations, ensuring precise coordination and consistent messaging across all financial disclosures, including earnings.
Support investor messaging, releases and executive talking points related to financial results, strategic transactions, and corporate developments.
Develop and maintain issues‑response frameworks, holding statements, escalation processes, and scenario plans.
Serve as a primary leader for crisis communications readiness, management, and execution.
Lead a team responsible for enterprise and regional media programs that reinforce Fiserv’s business strategy, growth priorities, and Fiserv brand narrative.
Identify and drive strategic storytelling opportunities showcasing innovation, leadership, and differentiated capabilities across payments, digital banking, merchant services, risk, and data.
Operate with a client‑first mindset and strong alignment to the One Fiserv strategic priorities.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

10+ years of experience in financial communications and capital markets, corporate communications, and/or media relations for a public company or global financial institution.
Experience managing and mentoring high‑performing teams.
Experience leading high-visibility communications and issues management programs, including development of executive talking points, press materials, and crisis response communications.
Experience writing and editing executive-level communications that translate complex financial, business, and technology topics into clear external narratives.

Experience that would be great to have:

General knowledge of AI and financial technology trends
Experience in Financial Services

How you’ll work:

This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires use of a computer and audio equipment.

Travel:

Approximately 20% travel off‑site or to other office locations is expected.

Sponsorship:

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

Fuel Your Life program to support your physical, financial, social, and emotional well‑being
Paid holidays and generous time away policies
No‑cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

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