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VP - Media

Job in Northern, Floyd County, Kentucky, USA
Listing for: H&R Block, Inc.
Full Time position
Listed on 2026-09-12
Job specializations:
  • Marketing / Advertising / PR
    Marketing Management, Marketing Strategy, Digital Marketing
Salary/Wage Range or Industry Benchmark: 232000 - 348000 USD Yearly USD 232000.00 348000.00 YEAR
Job Description & How to Apply Below

About the Role

The Vice President, Growth Media is responsible for building and leading a world-class customer acquisition engine that drives efficient, scalable growth across the enterprise. This executive owns the strategy, planning, execution, and optimization of all paid media investments while continuously improving marketing efficiency through data-driven decision making, experimentation, and innovation.

Reporting to the Chief Marketing Officer, this leader oversees an integrated performance marketing organization responsible for acquiring new customers across multiple business units through a sophisticated omnichannel media strategy. They partner closely with Marketing Analytics, Digital Experience, GTM Strategy, Brand Strategy, Marketing Operations, Product, and agency partners to maximize growth while optimizing marketing investment.

This role is accountable for delivering measurable business outcomes - not simply media execution - including profitable customer acquisition, media efficiency, and long-term customer value.

Mission

Build and optimize a high-performing customer acquisition engine that efficiently acquires new customers at scale while maximizing long-term business value.

What You'll Own Paid Media Strategy & Investment

Develop and execute enterprise paid media strategies across all customer acquisition channels, balancing long-term brand investment with short-term performance objectives.

Channels include:
  • Paid Search
  • Paid Social
  • Programmatic
  • Mass Media (TV, CTV, Video)
  • Out-of-Home (OOH)
  • Audio
  • Direct Mail
  • Emerging acquisition channels
Performance Marketing:

Own the end-to-end customer acquisition strategy, continually improving efficiency through optimization, experimentation, and innovation.

Responsibilities include:
  • Prospecting strategy
  • Audience strategy
  • Media channel optimization
  • Budget allocation
  • Bid and investment strategy
  • Creative testing in partnership with Brand
  • Landing page optimization partnership with Digital Experience
  • Customer acquisition forecasting in partnership with Marketing Analytics
Search & Discoverability:

Lead the organization's approach to organic and AI-powered discoverability.

Including:
  • Enterprise SEO strategy
  • Generative Engine Optimization (GEO)
  • AI search optimization
  • Organic search growth
Media Planning & Buying:

Lead annual and seasonal media planning processes that maximize business outcomes across all business units.

Responsible for:
  • Media investment strategy
  • Budget allocation
  • Channel mix
  • Flighting
  • Audience planning
  • Market prioritization
  • Agency planning oversight
Measurement & Optimization:

Partner with Marketing Analytics to develop and continuously improve marketing effectiveness through advanced measurement.

Including:
  • Attribution strategy
  • Incrementality testing
  • Media Mix Modeling (MMM)
  • Experiment design
  • Performance reporting
  • Investment optimization
  • Channel performance insights
Agency & Partner Leadership:

Lead relationships with external media agencies and strategic media partners.

Responsible for:
  • Agency strategy
  • Performance management
  • Commercial negotiations
  • Capability development
  • Innovation roadmap
  • Media partnerships
Audience & Data Strategy:

Partner closely with Marketing Analytics, Lifecycle Marketing and Digital Experience to improve targeting and customer acquisition.

Including:
  • First-party data capture strategy
  • Audience development
  • Propensity-based targeting
  • Lead scoring strategy
  • Identity resolution
  • Personalization enablement

The Vice President will be directly accountable for delivering measurable improvements across key growth metrics, including:

  • New customer growth
  • Customer acquisition efficiency
  • Lifetime Value to Customer Acquisition Cost (LTV:CAC)
  • Cost Per New Start (CPNS)
  • Marketing ROI
  • Paid media performance
  • Acquisition channel contribution
  • Prospecting effectiveness
  • Media investment…
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