Community Lead Clera · San Francisco, CA, US Workplace On-site ago

About the Role

This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM. You'll own the community end-to-end — building and operating the full funnel from new user to passionate evangelist — and serve as the critical bridge between the community and cross-functional product, R&D, and hardware teams.

• Build and nurture an active community across Discord, X, Reddit, and other emerging platforms where users naturally gather.

• Design and test the concrete mechanics — recognition systems, referral programs, early access tiers — that convert power users into active advocates.

• Mobilize the community at high-impact moments such as product launches, user research initiatives, and marketing campaigns.

• Gather rich community feedback and translate it into actionable product signal for the roadmap.

• Coordinate in-person events and experiences that deepen community bonds.

• Work across time zones with distributed R&D, hardware, and supply-chain teams to keep community insights flowing into product development.

• Define scope and make independent operational decisions — there is no pre-built playbook.

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.

• Proven ability to design and test community mechanics that turn power users into active advocates — not just hope it happens organically.

• Experience mobilizing communities for specific campaigns or moments and coordinating effectively with Growth, Marketing, and Product teams.

• Hands-on platform management experience across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.

• Comfortable making independent calls, resolving community issues, and operating without existing playbooks or frameworks.

• Track record of converting community feedback into actionable product insights with demonstrated impact on retention or engagement metrics.

• Experience working across distributed or cross-timezone teams, particularly coordinating feedback loops between community and product development.

• Experience coordinating in-person events or activations is a plus.

• Fluency in Mandarin Chinese or other languages relevant to international community management is a strong plus.

Salary range: $150,000 – $180,000 USD annually. Visa sponsorship is not available for this role.

Hybrid (3 days per week in office) in the San Francisco Bay Area, California
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