Regional Brand Creative Lead- EMEA Lead ServiceNow NY, US Workplace On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is growing fast across EMEA, in size, prominence, and ambition. This is a chance to get in at an inflection point and help define the trajectory of the brand.

As the creative voice of Service Now in the region, this role brings the brand to life across every regional touchpoint, from campaigns to events to customer stories. Sitting within the global

CoreBrand team, this leader reports directlyintothe Executive Creative Director and works closely withthe EMEA Brand lead,regional marketing teams,and a dedicated embedded studio to ensure the work coming out of EMEA is consistent and raises the bar for what enterprise creative can be.

This isan Associate Creative Director rolewhose primary role will be driving design excellence across every touchpoint and channel.

This rolerequiresbothan understanding of thestrategicbrandvision and thedesigncraft todirect and execute itat the highest standards.

This is an opportunity to help build a brand that is redefining what enterprise technology looks and sounds likein collaboration with the Core Brand team,as it sets new standards forbranddesignworldwide.

• Serve as the creative authority for the EMEA region, setting the creative ambition for the brand while protecting and evolving the Service Now identity across all regional marketing activity.

• Partner closely with EMEA regional marketing leads and the EMEA Brandleadto translate business priorities into compelling, on-brand creative strategies and executions that strengthens long-term brand equity.

• Collaborate with global creative leadership to ensure regional work ladders up to the global brand platform while reflecting the cultural nuances and opportunities within local EMEA markets.

• Champion brand consistency across the region, ensuring visual identity, messaging, and tone of voice are applied with rigor, craft and intention across all channels and touchpoints.

• Oversee creative quality across a broad scope of regional work including events,campaign,social, digital, OOH, editorial design, film/motion, and executive experiences.

• Direct and inspire the embedded studio team to deliver work that is both efficient and exceptional, setting clear creative direction and maintaining high standards across every output.

• Act as a hands‑on creative contributor when the work demands it, rolling up your sleeves to concept, design, art direct, or write alongside the team.

• Bring a strong point of view to every brief, championing bold, brand‑building creative beyond the expected and raise the bar for enterprise marketing across the region.

• Drive adoption of AI‑powered tools and workflows within the regional team and embedded studio, identifying opportunities to scale creative output, experimentation, and efficiency without compromising quality or brand integrity.

To be Successful in this role you need :

• A minimum of8years of experience inbrand creative,with a background rooted in design, design systems and scaling brands across multiple markets and formats.

• Proven experience working with or within global teams, balancing global brand consistency with regional nuance while driving ambitious creative that elevates the brand and expands what enterprise marketing can look and feel like.

• Expertise in creative tools, Adobe Creative Cloud and Figma

• Actively engaged with AI‑powered creative tools, with a curiosity and commitment to exploring how they can raise the quality, speed, and impact of creative work.

• Demonstrated…