Senior Community Engagement Manager

About Trellix

Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security.

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We are looking for a driven and creative Community Engagement Manager to join our Customer Marketing team.

Own and drive the growth of the Trellix online community, creating a welcoming, engaging, and valuable space for security professionals

Develop and execute strategic programs to deepen member engagement, including AMAs, virtual events, member spotlights, discussion threads, and product feedback forums

Moderate community discussions, respond to member questions, and ensure a consistently positive and inclusive experience for all members

Identify and nurture highly engaged community members, connecting them to broader opportunities within the Trellix ecosystem

Partner with Product, Customer Success, and the Trellix Learning Center to surface timely resources, product updates, and training content within the community

Monitor and report on community health metrics including membership growth, engagement rates, and member sentiment, using insights to continuously improve the community experience

Expand and evolve Trellix's established Social Ambassador Program by identifying and recruiting new advocates from within the customer, partner, and employee community

Develop ongoing enablement resources, engagement initiatives, and incentive programs to keep ambassadors active, motivated, and growing in their advocacy

Equip ambassadors with shareable content, messaging toolkits, and exclusive access to Trellix news, events, and thought leadership

Build and maintain strong, lasting relationships with ambassadors, recognizing and celebrating their contributions to the Trellix community

Track ambassador activity, reach, and impact, reporting on program growth and ROI

Support and execute Trellix's organic social media strategy across Linked In and You Tube, amplifying community stories, ambassador voices, and brand thought leadership

Develop and manage a content calendar aligned with community programs, product launches, campaigns, and industry events

Create compelling, on-brand content — including copy, graphics, and short-form video — tailored for a B2B cybersecurity audience

Collaborate with internal teams (Product, PR, Sales, Customer Success) to ensure a consistent and authoritative brand voice across all channels

Track and report on organic social performance, using data-driven insights to refine strategy and better serve the community

5 to 7 years of experience in community management, social media, or brand advocacy — preferably in a B2B technology or cybersecurity environment

Proven experience managing and growing online communities, with a track record of driving meaningful engagement and measurable results

Experience working with or expanding ambassador or advocacy programs

Strong writing and storytelling skills with the ability to translate complex technical topics into clear, engaging content for a professional audience

Experience managing online communities using platforms such as Khoros, Higher Logic, Discourse, or similar

Working knowledge of cybersecurity concepts, trends, or terminology, with the ability to engage credibly with a technical audience — prior experience…