Marketing & Customer Program Specialist

Job Details

Job Location:

Wilsonville HQ - Wilsonville, OR 97070. Position Type:
Full Time.

TITLE:

Marketing & Customer Program Specialist

The Marketing & Customer Programs Specialist is a hands-on role responsible for executing Mitchell Lewis & Staver (MLS) customer programs, supplier partner initiatives, promotions, events, and recurring marketing activities. As a distributor, much of the value MLS delivers to customers comes through the products, programs, expertise, and resources of our supplier partners. This role helps connect those capabilities with our customers by coordinating and executing both MLS-developed and supplier-sponsored initiatives.

Working directly with marketing leadership, this individual will initially execute against established plans, coordinating communications, timelines, materials, vendors, logistics, and follow-up. As they develop a stronger understanding of our customers, supplier partners, and business, they will be expected to take increasing ownership of recurring programs and marketing activities with less day-to-day direction.

None

• Support the planning and execution of MLS-owned customer programs, including the MLS Advantage Program, from initial coordination through completion.
• Coordinate supplier partner programs, promotions, and initiatives that create value for MLS customers and support their success.
• Work with supplier partners to identify available programs, marketing resources, content, and other opportunities and translate them into relevant activities for MLS customers.
• Coordinate the timelines, communications, materials, resources, participant information, fulfillment, and follow-up required to successfully execute MLS and supplier-sponsored programs.
• Serve as a dependable coordination point between MLS teams, supplier partners, vendors, and other stakeholders involved in program execution.
• Track participation, results, and key program details, providing useful feedback while developing increasing ownership of recurring programs and activities.

• Maintain and execute the recurring marketing calendar, incorporating MLS initiatives, supplier partner programs, promotions, events, and customer communications.
• Coordinate a light social media calendar, including the development, scheduling, and publishing of appropriate content.
• Support a regular customer email cadence, including drafting, coordination, scheduling, and basic performance measurement.
• Develop first drafts of customer communications, promotional materials, presentations, and other marketing content.
• Coordinate internal, supplier, and other appropriate review and approval processes while keeping projects moving toward completion.

• Coordinate the planning and execution of customer events, trips, promotions, and other experiences, including supplier partner participation when appropriate.
• Manage event logistics, schedules, communications, vendors, merchandise, materials, and other details required for successful execution.
• Support on-site execution for select events, with approximately 2-3 trips expected annually, while interacting professionally with customers, supplier partners, and vendors.

• Use AI-enabled tools and common business and marketing applications to improve the speed, quality, and efficiency of execution.
• Create and refine presentations, customer communications, marketing materials, event materials, project plans, and other working documents, including adapting supplier-provided content for MLS use.
• Produce credible first drafts independently while recognizing when specialized creative or technical expertise is needed and effectively engaging outside resources.

• Coordinate outside resources including creative partners, printers, promotional merchandise providers, event vendors, and other third parties.
• Obtain quotes, evaluate options, and manage vendor timelines and deliverables based on quality, cost, timing, and business requirements.
• Coordinate branded merchandise, inventory, fulfillment, and related project spending and documentation.

• Track straightforward performance measures such as email engagement, promotion participation, event attendance, program utilization, and spend.
• Provide concise summaries of results and identify opportunities to…