Senior Content Strategist

Pager Duty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the Pager Duty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, Pager Duty is the industry standard for organizations scaling resilient, autonomous operations.

Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Our vision at Pager Duty is an equitable world where we transform critical work so all teams can delight their customers and build trust. We’re seeking to deliver on that through the Pager Duty Operations Cloud, our platform for automating and accelerating critical work in the modern enterprise. This is an ambitious mission and message that builds off of the user love that Pager Duty has for its core products—but also requires a fundamental shift in the conversation around our brand and offerings.

You know this is the role for you because you have a keen eye for detail, think in stories, and have a passion for the Oxford comma that certain friends find slightly annoying.

• Partner with Campaigns, Product Marketing, and Communications to align on content themes and topics that deliver on brand awareness and full-funnel campaign goals
• Create and successfully deliver content in a variety of form factors (e.g. blog post, eBook, white paper, email, script, etc.) that span our high-level platform narrative to insights about specific use cases and benefits, for multiple products/solutions
• Write copy that doesn't just inform — it sings. Craft headlines, hooks, and lines sharp enough to stop the scroll and stick in someone's head long after they've closed the tab.
• Build strong, collaborative relationships with Pager Duty’s network of thought leaders, product experts, and writers, serving as a versatile editor who maintains quality and tone across written and multimedia content assets
• Hold up a high bar for the quality of writing and its visual expression in our deliverables, so that our content is ever more compelling and is a great experience to consume
• Balance left brain and right brain daily: use data, analytics, GEO/AEO tools, etc to understand what's actually working, then apply that insight to make the next piece of content even better.
• Proactively identify and seize opportunities to continually make Pager Duty’s content more modern, relevant, and actionable for our audiences
• Use AI as a force multiplier to accelerate content production while keeping a human firmly in the loop on judgment, tone, and quality.
• Work with our Content Operations Manager and teams including Brand, Product Marketing, Events, and Campaigns to ensure timely delivery of assignments
• Assist with building and monitoring a clear and simple baseline of metrics for content performance, using insights to continually improve and make our stories more relevant and digestible

• Bachelor's Degree in a relevant program or equivalent experience
• 4+ years of experience in content creation, marketing, communications/journalism, or similar
• A portfolio of written work for a technology brand(s)

• B2B SaaS experience
• Experience marketing to IT and senior technology buyers at enterprise companies
• Good understanding of technology, B2B companies and curiosity about tech trends.
• Experience with technical content, ideally geared towards developers and/or engineers
• Demonstrated…